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Recent customer comments

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based on 164 reviews
  • Hotel Condition/Cleanliness 5.5
  • Facilities 6.0
  • Location 7.4
  • Room Comfort/Standard 6.5
  • Service 5.5
  • Value for Money 6.0
  • Food/Dining 5.9

Anu G.
United Kingdom
March 22, 2013
Friendly and helpful reception. Good location.
Location, friendly and helpful reception, adequate room.

Beth H.
United States
February 24, 2013
Great location, but a bit dated
I loved the location next to Crawford and Mangoldas markets, walking to CST train terminal
When you first pull up to the hotel front, its a bit jaded and old. what we consider business standard is lacking here. It is an old building, and although my room had AC, fridge and TV, they looked old and worn. Staff however is very nice and tries to meet your expectations. I always had hot water and AC worked. WI Fi was a bit iffy, and there is an extra charge for 24hrs use. I am a single older woman who was traveling alone, and I felt perfectly safe here. There is a mixture of foreign guests who seem to book on Expedia or Agoda and Bengalis. The restaurant Safran next door-where you have your free breakfast has excellent food at dinner. All in all not bad, but if you really want western standards, pay a lot more and book elsewhere.

Garry O.
February 20, 2013
Do not stay here
Absolutely none
Please do not stay at this hotel. We booked a Deluxe Executive Room and if this is their best room I'd hate to see the worst. We had planned a three night stay but only stayed for one night. The room was beyond basic and was not clean. The beds were hard and the hotel is really noisy. There is a large balcony that runs along the front that overlooks the road and I was happy to ignore the road noise but when the room next door had the TV on full blast all night only to find out in the morning there was noone even stating in the room that was the final straw. The staff were nonchalant and didn't even seem to mind we had checked out 2 days early.It is within walkind distance of the Crawford Market and Victoria Terminus.

Tomas G.
February 12, 2013
Good hotel near train station
Near Crawford market and other shopping local areas.
Somewhat small and run down room, but a great value and location. Friendly staff.

Hidesh K.
January 15, 2013
Great Location, Medium Rooms & Excellent Service
Very close to the CST and other sight-seeing spots
Things I liked about the hotel: 1. Value for money - comfortable stay at an affordable spend 2. Friendly staff - I especially valued the patron at the Zaffran Restaurant where Breakfast is served 3. Very close to the Crawford Market and hence easy access to shopping, food and ATMs 4. Easy access to taxis - right outside the hotel 5. Close to most sight-seeing spots such as the Gateway, Marine Drive, Lakshmi Temple, Haji Ali, etc 6. Safekeeping of luggage by the hotel post check-out - very useful if you have a late train/ flight connection and you'd like to do some shopping during the available time without the baggage.

Craig F.
December 30, 2012
Prison cell
I had what they called the exective suite so I cannot begin to imagine waht a room under this is like. I can only describe it as what i imagine a prison cell in a western country is like , I would never stay here again. It drained 3 days of my life

Craig F.
December 30, 2012
A real dive even by indian standards
This place is a dive even by indian standards , I felt like in a prison cell , with the only plus being that you can leave when you want, I would nevr stay here again even if it was free . The only plus was that it was near a few different markets ..

bidyut M.
November 18, 2012
nice hotel but small rooms
very nearby the station
nice & the members r very cooperative, but the room r very small in size, but overall its nice.

Hong Kong
November 04, 2012
Over price
not a bad location
Location is OK. Near to the Crawford market (5 mins walk). And 10 to 15 mins walk to the Victoria Station. The room is quite small (even we picked the luxury executive room). And all facilities are old but still working. A/C n hot water are available. The wifi service is not working (even in the reception). All in all, you don't have much choice in Mumbai in this i ll say this one s not a bad choice.

United States
June 27, 2012
Reception staff just OK and placed in noisy room
Good value for money in heart of Mumbai near nariman point
overall, our stay at the hotel was strictly ok! reception staff was helpful but the level of service was sub par. when we requested a room change due to proximity to the disturbing noises emanating from the air conditioners of the hotel, we were told that there was nothing they could do. we had no choice but to continue to stay there. room service was good-a young boy brought our drinks and ice boxes quite promptly!