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2015
Excellent 8.8
Based on 559 reviews

Recent customer comments

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Excellent



based on 559 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.3
  • Food/Dining 8.4

Dhanun U.
Mauritius
March 18, 2014
Good with caring people around
Close to business area, Caring staffs and good service
Room keeping team appears to be efficient and very proactive. They make their best for client comfort.

SUJIT M.
India
March 18, 2014
FABULOUS FOR A SHORT 2 DAY STAY
VERY FAST CHECK IN AND CHECK OUT, EXCELLENT & EXTRA FAST ROOM SERVICE, SP[ACIOUS ROOMS.
EXCELLENT HOTEL FOR THE 2 DAYS SHORT VISIT. ROOM SERVICE WAS VEEY FAST WHICH WAS THE MOST SATISFYING EXPERIENCE.

abdul S.
India
March 12, 2014
it was good experiance home away from home
friendly staff nice atmosphere value for money

Yoke F.
Singapore
March 11, 2014
Wished we had a longer stay!
Location within walking distance to Gateway of India, shopping areas, good internet connection
Good - Spacious clean room. Great breakfast, near enough to walk the distance to the Gateway of India, the Taj Hotel (also the ferry boarding point for the Elephanta Island). Similarly to the main shopping street. Great roof top pool - wished we brought along the swim gear. Not so great - only staircase access to the breakfast area (below the level of the lobby) that we are aware of - makes it difficult to get there - I had recently injured my knees).

Samantha C.
Australia
March 08, 2014
surprisingly wonderful
the wonderful staff, the view and the comfort
Excellent! The friendly and attentive staff make for a special, warm and beautifully serviced stay in a hotel whose 70s style foyer does not match its crisp, elegant, designer rooms. The position of the hotel on the waterfront makes for wonderful opportunities to walk and run while experiencing city life on water's edge. The close proximity to the Taj Hotel at India Gate and key shopping areas are a bonus. I was extremely pleased with the experience.

Shaheen C.
United States
March 04, 2014
Excellent Service, Great location, Clean hotel
Excellent Service, Great Location, Beautiful Clean Hotel
We had a wonderful stay, rooms were clean, they had a power shower. service was quick and efficient and friendly and we upgraded to their breakfast, tea, and happy hour package which was really worth it - Trident Club Room

Peter G.
Australia
March 03, 2014
Five star service
Great view, lovely room, helpful staff
I was upgraded on arrival, which meant I had a higher floor view and a superb room. Staff were attentive and helpful, breakfast was varied and delicious, and Club facilities were excellent. I look forward to my next stay here in this hotel on the sea front. Enjoyed walking to Kala Ghoda and Fort from here and along the sea front to many neighboring restaurants and shops.

Tracy N.
United States
February 21, 2014
Great Hotel but Needs Work on Management
Room, Surroundings, Location
We really enjoyed our stay at the Hotel, but we encountered several issues. Firstly, we requested early check-in, which was granted. However, when we arrived, we had to wait 45 minutes for our room. We were offered complimentary beverages due during our wait, and were asked to sit in the lounge waiting area until a table opened up. The restaurant never offered us a table, despite three tables opening up, and after 20 minutes, we had to ask to be seated. We were assigned a room on the 14th floor, which was very loud from street noise and elevator noise. We had to wait over 1 1/2 hours for our baggage to arrive from the bellman, which made us late for a lunch appointment. When we requested that our room be changed to either a higher floor, or away from the elevator, the front desk staff said they'd let me know the next day, but they never got back to me. Overall, bad communication amongst the hotel staff and poorly managed. However, the hotel is very nice, rooms are great, and breakfast buffet was plentiful and robust. It would be an A+ experience, if it wasn't for the poor management.

Karen I.
Canada
February 21, 2014
Outstanding value
Staff, quality of room, restaurants
I loved this hotel. Spent one night and wished I had booked 3. Outstanding staff - fabulous comfortable room with every modern convenience including electronic black out shade and CD player with flat screen TV. Lovely bathroom with great products and even a plate with oranges, linen napkin and knife on the desk when I arrived. Excellent value. Verandah lounge was nice with a buffet - small finger foods etc. for a good price and again, excellent quality of food and service by staff. Late checkout until 6pm at no extra charge. Nice but cold rooftop pool with comfy lounge chairs, plush towels. Steam room and change area with bath and hair products. Everywhere was exceptionally clean for India, most impressed. Highly recommend this hotel.

GNANASAGAREE N.
South Africa
February 17, 2014
As always I was very comfortable
High standard, shopping, service is always good.
I have stayed in Trident Mumbai a few times before. I was always happy and comfortable there. The staff are excellent,service is very good,and i am very comfortable.When I am in Mumbai again i would choose Trident again.A big thank you to all staff of Trident Mumbai.Bye.