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Recent customer comments

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based on 83 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.8
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 7.9
  • Food/Dining 7.8

Trui K.
December 27, 2014
Great that the Club Facilities are open for guests
Staff, Club and the location
Great. 4th time. My son of 13 liked it too. Staff have a personal approach. Club facilities are great, especially when you travel with kids the club is a good add on

Jenny C.
United States
October 14, 2014
Airport Hotel
location, decent size room and near airport
The hotel rooms are not clean, had to request a change of room upon arrival.

Akhilesh G.
October 02, 2014
Waterstones Mumbai
Location, Amenities and food
great place, comfortable rooms and courteous staff

South Korea
July 21, 2014
good location with friendly staff . Good value
good location with friendly staff . Good value
good location with friendly staff . Good value

June 27, 2014
It was good
Location . Staff . Food

May 30, 2014
Fantastic hotel - a heaven of peace in busy Mumbai
Location, Pool, Gardens, SPA
This is a fantastic hotel and truly a heaven of peace in busy Mumbai with amazing large Pool, great Gardens and good SPA. Staff is helpful all the time, everywhere, a real nice corporate culture. A few week points are the low internet bandwidth in the room and an overcomplicated TV.The rest is perfect.

Savio B.
March 28, 2014
Splendid, Serene, Beautiful
Very Pleasant. Loved the themed floors. the suites are just splendid. would love to stay here again!

kalp S.
January 16, 2014
Not the best experience
- Room - Food - Location
I had very high expectations from the hotel as a friend had suggested it. So i decided to spend my wedding night there, however post the stay we realized that the hotel is infact very nice but better suited for conventions and formal stay rather than a romantic stay. Staff weren't to o nice, although they did help us with late check-out the other day. Would not recommend it for couples

Anthony F.
December 12, 2013
Comfortable & relaxing
the room is clean, good design & wonderful swimming pool
It's a pleasant stay, the design was wonderful with many themes, however we got the room at the end of walk way so did not get a nice view. Generally is a wonderful stay & enjoy at a beautiful pool which is very friendly for kids

Danish K.
October 13, 2013
Feeling of a resort in the city
Sports and leisure centre, swimming pool and fitness centre
Amazing experience with the best welcome from the staff at the airport. They sent BMW for pick up and provided best service. The staff was so friendly and helpful. Rooms have different themes which makes stay more pleasant.