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Recent customer comments

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Excellent



based on 131 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.0
  • Location 8.1
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.2
  • Food/Dining 8.0

Ashuitosh B.
China
December 27, 2015
Let down by poor service
1. Nice layout and facilities 2. Good breakfast 3. Nice location
The hotel was let down by poor service. We had booked 2 rooms for 2 days and one of our room was not made up all day. The check-in and check-out process took a long time and was very impersonal. We went to book the spa and it was booked out for both days that we were there. The hotel needs to ensure it resources adequately to cope with demand for the spa for in-house guests. One day we went to the reception area to ask for what to see in Goa. We were told to wait and someone would be with us, but no one came for about 25 minutes and we got frustrated and left. At checkout, we were waiting in queue and one of the staff members just pushed in and started talking to the man at reception- overall it is a hotel which is nicely laid out,, but let down by very poor service.

David A.
United Kingdom
November 30, 2015
A very good hotel with excellent service
Service, swimming pool.
We were upgraded to a Diwa club room, which I recommend as it has a private swimming pool which is fantastic. The hotel is nicely spaced out and is very well kept. The room was lovely, the swimming pool great and the spa really first class. It is a 10 min strole to the beach, but a mini bus service is on hand at all times (2 mins). The beach is pretty much deserted. The two ala carte restaurants were excellent. We went on all meals included and the only criticism I would have is that this limits one to the buffet restaurant which had great curry options but severly lacked international cuisine options. If you want this, opt out of the all meals included. Other than that, a great find for a relaxing holiday. One final tip- if you want to party, go to North Goa. This is a chill place.

Thomas W.
United Kingdom
November 23, 2015
Overpriced
The pool, comfy bed, nice bath
Ridiculously expensive cars, spa and food compared with elsewhere in Goa. Nice hotel but impression that they work to take every dollar. Stuff probably the most useless / least friendly we came across in India.

Sunil P.
India
November 18, 2015
Spacious Rooms with boutique design hotel,
Excellent Swimming Pool.Very good play zone for children. Variety of foods
Pleasent stay

Jeremy H.
United Kingdom
November 14, 2015
Very good hotel to relax and chill out
Peaceful
Very very good

Rishi T.
India
November 12, 2015
3 day trip at Alila Diwa
Location, ambience, rooms
Overall, the stay was very nice but was marred by a disappointing dining experience. I stayed for 3 nights at the hotel and on the last night, during an ala-carte dinner in midst of a buffet crowd, the Alila Diwa catering team struggled to give attention to us minorities having ala-carte. However, for me, it is the hallmark of a great hotel on how are they able to differentiate a personal dining experience from a buffet. I have seen hotels do an awesome job and then there are some. I was cold soup which when told by me that I will not be consuming or paying, was just taken back. No attempt was made to recoup the lost credibility. Clearly, their focus were not us. Disappointed but have tried to put in perspective of an overall nice hotel and tried to give a fair rating. Else, they will just fall off my radar for revisit or recommendations.

mohit B.
India
October 22, 2015
helpful to a fault
staff is incredibly friendly and courteous. food is excellent. located very close to Martins Corner and Fishka ..two excellent restaurants to visit
fantastic

jay P.
India
October 06, 2015
excellent
ambience, comfort and food (Spice)

Thomas W.
Switzerland
October 05, 2015
Great location, very nice resort, slow service
Location, swimming pool, a la carte breakfast

Jean-Christophe G.
India
September 21, 2015
The perfect gateway !
Location, pool and beach.
Too sad our stay has been too short. We've enjoyed so much the pool side and the beach. This resort is pretty amazing. We'll definitely go back.