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Above average 6.0
Based on 621 reviews

Recent customer comments

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Above average

based on 621 reviews
  • Cleanliness 5.1
  • Facilities 5.8
  • Location 7.6
  • Room Comfort/Standard 5.8
  • Service 6.1
  • Value for money 5.4
  • Food/Dining 6.2
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Elvy S.
August 09, 2014
Expensive and totally waste of money
Only 1 noted: location.
Too bad I did not read the review about this hotel before I chose to buy it. My experience is same with others reviewers. I also have written my review directly after My disappointmentS reached the highest point: dark parking lot. Anyhow, it was my fault not to read carefully all the review before choosing. This is a hotel with a price of 5 star hotel but low service and facilities (old and torn out furniture), Not like other 5 star hotel, I do not see any reply from the management as if they do not care with the visitor's feedback.

August 07, 2014
good location
nice view, good facilities, many rooms
Hotel need to be renovated and concern for cleanliness and maintenance

Partogi B.
August 05, 2014
room are not clean, too old, need renovation
Never come back again if no renovation.

james B.
United Kingdom
August 05, 2014
Marbella Hotel Convention & Spa Anyer
Only good thing is the beach
I've stayed here many times down the years and it has gotten consistently worse. it's now at the stage where it's a completee bathroom is a joke, leaking pipes, cracked bath and wash-hand basin. Furniture falling apart. Mice droppings in the kitchen area. It was great back when it first opened but has not been maintained for many years now. They're currently painting the exterior (which was peeling previously), but the whole place needs to be closed down for a year and renovated from top to bottom. The only reason they can survive is because they're on the first real beach you come to on the road from Jakarta. Take my advice, stay away.

Bunarto J.
August 04, 2014
near to the beach
near to the beach
Marbella Hotel Convention & Spa Anyer is near to the beach

Arnaz A.
August 02, 2014
Old hotel, nice beach. Bad service
Beach, pillow, view
Old hotel, Stingky and moldy room.. Broken air con. Good beach spot for staying,

Dainang N.
August 02, 2014
The electricity turning on and off, ac broken
Location, food

Richard B.
August 01, 2014
This hotel needs major Maintenance.
The bathroom is terrible and disgusting.

Lily T.
July 31, 2014
Marbella ‎is the worst hotel I ever stay
Marbella ‎is the worst hotel I ever stay. The room condition is so bad, that the bed sheet is dirty, the aircon spoilt, the bed dirty, the whole room stink. Even the were rotten food inside the mini safe deposit. The staff are rude and unfriendly. I will never ever go back to that hotel again. Marbella is not a place for people to stay. I regret bought this offer. I will never go back there even if you give me for free. I recommend people not to go there.

Kelvin N.
July 28, 2014
My worst hotel ever.
Food and Beach
My 1st room was totally dirty and most items not working. We had a change to a 2nd room but one of the bedroom had a rat in it. Only the 3rd and last room was acceptable. This was the first time I had to move 2 times for just one night stay but the reasons for the first 2 move was totally unacceptable.