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Excellent 8.2
Based on 992 reviews

Recent customer comments

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Excellent



based on 992 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 7.1
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 7.2

Janit P.
India
June 29, 2015
Amazing Property but let down by the Service
The 2 Room villa is just out of this world, Location and Value for Money
At first it was a fantastic feeling when we saw the room for the first time, the sheer size of the villa and the pool, its fantastic. But then the service part came in to picture and we were very very disappointed. First of all they don't have buffet breakfast like normal 4 Star Hotels do. We have to order an A LA Carte in our room for breakfast, and that too I think is in limited quantity. Because in normal breakfast someone who likes something more will obviously eat more but that was not the case with this hotel, they actually count the number of plates we are ordering. We were 4 of us and say for example if we order five dishes then the operator would say that you guys are only 4 so we will only give 4 portions and nothing more than that. You can imagine the kind of disappointment we had because breakfast is the most important meal in a holiday and it has to be proper. The food too was nothing great. We had to call for everything, from Bread slices to tea bags to sugar to salt to pepper to butter. Everything we had to call and get it. Its so frustrating when you have to call for each and everything when you are having breakfast. To be the Service is PATHETIC of this hotel and if something lets down this hotel is only the service part and nothing else. Because the property is amazingly well maintained and no complains about it. Don't have any expectations about the service and you will live happily in the hotel. :)

Hwee T.
Singapore
June 26, 2015
Value for money
everything was big, room was big, so was the bed. And the big smile from Agus, the waiter.
Enjoy my stay.

Scott P.
Australia
June 20, 2015
Accused
I was accused of stealing a drink coaster. I will not ever return to this place.

Scott P.
Australia
June 20, 2015
G
G

Scott P.
Australia
June 20, 2015
If private pool then 4 star it would be.
Bath. Food. Staff

Sally V.
Indonesia
June 17, 2015
cozy stay in a beautiful hotel
spacious room, outdoor bathroom
sarisfactory

Nur F.
Singapore
June 12, 2015
4D 3N Stay
Large private pool, spacious common room and bedrooms and good wi-fi connection.
Comfortable and memorable. We lounged by our private pool at night to stargaze at the beautiful night sky. Everything was okay except we wish the pool was heated. It was really cold all the time.

JunYing L.
Taiwan
June 12, 2015
Joyful!
Take easy,being serene and gorgeous

Dominicus M.
Netherlands
June 11, 2015
good value for money
room, pool, location
Stayed here for 4 nights. It is a pleasant hotel which also has private villa's with private pool. We had a Deluxe room with a pool in front. Room is spacious with a very big bed and an 'outdoor' bathroom with bathtub and shower. Bathroom is partly covered by ceiling but is in open air. Breakfast is ok, but if you stay here for a longer time you may get bored because it is limited (no buffet). Spa is available. Staff is helpfull and are willing to do something extra if necessary. Location is in the hills in Jimbaran and not far from airport and surrounding cities (about 20 minutes). If you want to relax and have a quiet surrounding, this is the place to be. If you want disco's, bars etc. go to Kuta.

Natalia M.
United States
June 10, 2015
Wonderful place
Rooms, people, pools
Everything was great. I have nothing bad to say. I highly recommend this place for all the reasons. The picture represent exactly what you get. People, pool, rooms, breakfast, everything was great.