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Excellent 8.9
Based on 543 reviews

Recent customer comments

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based on 543 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.4
  • Location 9.1
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.6
  • Food/Dining 8.3

Gina L.
Hong Kong
June 07, 2016
excellent food & environment
they served good coffee and foodies

Viviana L.
United States
June 02, 2016
A perfect stay.
I really can't think of anything more I could've asked for from this place. There are some luxurious hotels that feel pompous and haughty but Alaya had a way of striking the balance between luxury and being down to earth. It felt like we were right at home, and I must say, this is all thanks to the staff. Indra, Kotaro, Mayun, Marka, Dika, Yuda: we are so grateful to you guys for making our time in Ubud the most amazing part of our Bali stay. In hindsight, we wish we could've stayed there our whole vacation! Much love from Lee, Viviana, Mark, and Chloe.

Sarah B.
June 02, 2016
Such an awesome hotel
So amazing! I loved everything about this hotel. The staff were incredibly friendly!! The nicest people I have ever met. They really went out of their way to make sure we had the best experience possible. It was our anniversary and they surprised us one evening with a cake brought to our room. The room was beautiful! The beds are amazing. So comfortable! We ate one night at the restaurant and that was good as well. Everything was always so clean and the location was great. I really can't say enough nice things about this hotel. I would go back again in a second and highly recommend.

Nutan S.
May 29, 2016
Great hotel but lots of construction work in surrounds
Have stayed here before it is a great spot but the lot next door is under construction and the views of the rice padi next door are no more. Still a great hotel just a little noisy and dusty

Sook W.
May 21, 2016
Good location
Good location, impeccable service from the staff, good breakfast. Try the bebek at their restaurant - it's awesome!

Chloe D.
May 19, 2016
Nice experience in Ubud
Nice design, caring staff, good location 5min away from the Monkey Forest and the main streets and 1min from Yoga Barn. The hotel is getting bigger so we were facing the construction work but it was not too noisy and reception offered vouchers for a free meal at the hotel restaurant to compensate; great food! I would be curious to see the new facilities in a few weeks. Hopefully they will do a buffet for breakfast, the menu can be quickly boring...

Paul F.
United States
May 16, 2016
Great location and staff
Really friendly staff. They go way beyond simple courtesy to ensure your comfort. I needed some shaving supplies and they were in my hand almost before I requested them Same for the dining service. Really great service and good dining experience.

Warren L.
May 11, 2016
clean, good service, great location
Lovely hotel surrounded by nature

David H.
May 09, 2016
Excellent in many ways
We loved our stay here - the culture of service is incredible and its location in the heart of Ubud is great, though the hotel itself is an oasis from the busyness and traffic just outside the door. We hadn't thought we'd eat in the restaurant all that much, preferring to explore and also find some warungs that had been recommended but after having lunch on arrival, we changed our tune and ate there most meals during our stay. The food was always excellent and the chef was concerned enough to come and ask about our meal afterwards. we will definitely be back...

Catrina H.
April 28, 2016
We stayed for only three days but could not fault Alaya. It's location to yoga barn was perfect for our needs and the rooms exceptional The construction noise was the only detractor