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Excellent 8.3
Based on 736 reviews

Recent customer comments

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Excellent



based on 736 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Staff Performance 8.6
  • Value for Money 7.7
  • Food/Dining 8.0

10 Mehul G.
Australia
May 04, 2016
Ok
All good

10 Khang L.
Malaysia
April 25, 2016
Good environment
Restaurant staff have to improve. I book a family room with 5 person breakfast. But she ask for chargers for that also even I have 3 adult 2 children and 1 baby. She mention that we are 6person for the breakfast then have to charge for 1 adult. After negotiating with check in counter they void it.

8 Lizette C.
United States
April 18, 2016
Good
Good hotel for families with young kids

8.4 kwok C.
United Kingdom
April 12, 2016
Good hotel
Great kids club, rooms were fine. Facilities ticked all boxes.

8.8 Jose S.
Brazil
April 12, 2016
Great for the children
It was the second time we stay at this hotel and it was very good for our young kids to enjoy the pool and other activities. The location is very convenient and near to the best restaurants in Kuta.

6.3 Jarel A.
Singapore
March 19, 2016
Scenic environment
Feeding the ducks and fishes..water slide and the golden lotus restrauant
It was nice.

7.3 Marc Z.
Australia
March 06, 2016
Poor communication but good room comfort
Room comfort, staff attention and location
Poor communication by staff and hotel. ongoing works around the pool that exposed everyone to ongoing sealant smell and people working around you at all times. this was not advertised or mentioned by the hotel prior to booking or at check in. At breakfast men were not allowed to wear singlets but women were allowed to wear whatever they wanted, not really fair or appropriate. Wifi not working well over the whole reservation, staff not able to provide any assistance at all.

9.7 graeme W.
Australia
February 27, 2016
nice clean hotel with family friendly environment
big room, nice pool especially for kids, nice breakfast
we are happy staying there first time kids love the pools nice breakfast

7 Kate P.
Australia
February 27, 2016
Renovations no notice
Ducks, fish, staff
Disappointed! No notice on Agoda or dynasty site about kids pool and waterslide closure. Would not have booked if I had known. Hotel not worth the money we paid. Prefer to stay somewhere with what's promised . Room need updating. Senses buffet breakfast minimal selection in comparison to other places we have stayed and restaurant dark. Food and drink prices high. The pool was being re lacquered and smelt potent and dust and noise from renovation . Not somewhere I wanted to be with 2yo and 6mo

4.4 Irina E.
Russia
February 26, 2016
looks nice but many downfalls
the slide in the pool was under renovation, while we chose this hotel only because of this feature. Kids club can be used only 1 hour a day as the staff is always busy with younger kids and following their schedule, there were cockroaches inside the room, while at first it looked clean and nice. it is a shame as kids club facilities were nice