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Very good 7.7
Based on 1385 reviews

Recent customer comments

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Very good



based on 1385 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.2
  • Location 7.0
  • Room Comfort/Standard 8.0
  • Service 8.3
  • Value for Money 8.1
  • Food/Dining 7.1

Terence L.
Malaysia
April 25, 2016
Dirty Hotel
Rooms are very terrible!

Richard L.
United States
April 22, 2016
Close to airport but room security questionable.
We spent our last night here as we had an early flight and wanted to be close to the airport. The hotel has a pleasant exterior appearance but inside I have to question the security of the rooms. Our room had a card that you bring next to the door to open it which brings you into a small courtyard but when you get to the actual room there are no keys to the doors. You can lock the doors from the inside while you're sleeping but once you leave, the room can easily be breached by any athletic burglar. I'm 65 yrs old and I can easily scale the wall around the courtyard. Once on top of the wall you're able to walk along it and just drop down into any body else courtyard and access their room. Our room didn't have an in room safe so we just kept all our valuables with us whenever we left. One good note is that the hotel offers an airport shuttle for only 50,000 IDR but doesn't start until 7:00 am. So they were very efficient at organizing us a taxi for a 5:30 am pick up and at that time of the morning it took less than 10 mins to get to the airport. The food in the restaurant was good and reasonable.

Norafni N.
Singapore
April 10, 2016
Looks very run down. Too far
We checked in for less than half an hour before we decided to move to another hotel. Our first impression of the room was that it looks so old and run down. The furnitures looks old, there were stains on the tiles, there were stains on the bedsheet and pillowsheet, the toilet looks old and toilet bowl was already off white. The mattress was not comfortable at all. In less than half an hour we checked out and checked in at another hotel.

Chai W.
Malaysia
April 08, 2016
Does Not Meet Expectation
The room was full with dust and it seems like the room had not being clean for years. You can saw spider web at most of the furniture. TV was not working, the fridge was broken, air con was down. Request to move another room, the other room was a bit better from the previous but still dusty and air con was cool enough. The electric goods were working well. The only thing that i was pleased was the staff. The staff are very friendly and willing to serve us the best although with limited facilities.

Widodo R.
Indonesia
April 08, 2016
Hotel looks soothing but did not meet expectation
Toilet door can't be closed and the air conditioner unable to make the room cool.. Please service your balcony door it cannot be closed in a proper way..if it's spoiled I'm sure the hotel will ask us for compensation...

Simon H.
Australia
April 04, 2016
My favorite hotel
Best Western Kuta Villa is a fantastic place to stay. I've stayed here many, many times and it is always excellent. The rooms are really nice, with incredibly comfortable beds. Great pool, Great breakfast and restaurant food. The location is good. Everything is nearby, but far enough away that it is quiet at night. The highlight though is the staff. They are absolutely wonderful. I can't speak highly enough of this hotel. :)

Khairul H.
Malaysia
April 01, 2016
Good
Very helpfull staff, friendly and polite.. Highly recomended

farrah M.
Malaysia
March 28, 2016
discrepancies between the real room and agoda info
The staffs sort our booking due to mismarketing (info) between the two. The staffs were superb, to bad BWKV had to bear the consequences.
The staffs healed our frustration. Tq to all BWKV staffs.

YUAN J.
China
March 15, 2016
Room not tidy, breakfast worse than before.
Airport pickup

Robin R.
Indonesia
March 08, 2016
ok
semi outdoor bathroom