arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 957 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.5

RICKY C.
Singapore
June 03, 2016
Great place for family vacation
Fun n friendly staff

Muhamad R.
Malaysia
May 29, 2016
We love it !!!
Nice place for couples even for families...

Desmond H.
Australia
May 26, 2016
Happy travellers.
The Staff are very friendly & professional. We really appreciated the fact we were given a late checkout. I would return to this hotel. The location is excellent. A free shuttle to the Discovery Shopping Mall Kuta is another bonus.

wishnu A.
Indonesia
May 19, 2016
Great Room
Room 515 is very great with amazing view.

Alexcis B.
United Kingdom
May 14, 2016
Excellent
Loved my stay, amazing staff and so helpful. Great food

wai C.
Malaysia
May 12, 2016
Friendly staff
The room is big and clean ,we choose sea view suite primer with spa package but seaview is very far from our room. The receptionist from the spa are friendly therapist need to improve their massage skills I had body aches after the treatment. Not worth sgd300 for 1 night stay.

Kyounghye J.
South Korea
May 05, 2016
Nice place
Similar as great hotel~! Nice view and clean and beautiful^^★

linda W.
Australia
May 04, 2016
Jason's 50th
A big thank you to Shinta, Tami and Wijana for making Jason's 50th so special. Flowers, cake and decorations in the room, dinner on the beach. Thank you for all. Love this place, staff very friendly, breakfast is great with so much variety. Dont know why others have complained...we cannot fault this place. Beach was nice and clean, in fact it's the first time i have ever been able to swim in clean water in Bali. pool area awesome and the swim up bar fantastic. Very good priced cocktails and food. Lovely restuarants and the food is great with good prices. A must is the Spa...heavenly! As are the pillows, bed very comforatable.Will definately be staying here again. Thank you to all staff, you do a great job and very happy always with smiles. Thank you.

Brandon G.
Singapore
May 03, 2016
A day stay at Grand Aston Bali Beach Resort
My partner and I stayed over at Grand Aston for a day before departing the very next day. Staffs are courteous and polite, no doubt about their customer service. Very good WiFi connection I would say. Breakfast at the restaurant was simply good. Didn't had a chance to spend time at the pool (facing the beach) as we went to Kuta in the afternoon for shopping and food after we checked in. They provide staggered hours of free shuttle service to Kuta, approximately 30mins journey depending on traffic conditions. Last service from the hotel is 6:30pm if I recalled correctly. The Deluxe Room we had is sort of a Balinese style type. The room had an awesome big bed, bigger than king size! However I feel the room condition and bathroom looks kind of aging. We set the air condition temperature at 15 degrees celsius (lowest in fact) but feels like twenty six. Perhaps some renovation should carry out soon to refurbish to a better condition, and maybe air conditioning system needs to be serviced. Areas around Grand Aston is reasonably populated, not too noisy nor quiet. There are convenient stores around and restaurants if you would like for a meal or two. Overall not too bad I would say if you would like to have a decent stay over a day or two.

Allan S.
Australia
May 03, 2016
Great location and great rooms
We stayed for three nights was a great hotel at a great location we did have problems with our room aircon and then when moved there was a rooster waking us up at 5.30am, we also asked for late check out as we arived at 3am the first night we thought they would let us stay untill we needed to go airport at 11pm but the latest they could check us out was 3pm.... Wasn't very fair as they had messes us around with the room change at 10pm the night befor... Also the happy hour needs to be extended to all bars including the swim up bar. I don't see why they have happy hour at bar next to beach but not the swim up bar....... Overall a great stay thanks