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Very good 7.2
Based on 274 reviews

Recent customer comments

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Very good

based on 274 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.2
  • Location 7.0
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for Money 7.7
  • Food/Dining 6.4

Christian F. from United Kingdom
Families with older children
Stayed 7 nights in August 2015
Great staff but hotel itself is not
The 3 swimming pools
We had a comfortable say but feel that the hotel rooms were in dire need of an upgrade and the website and online pictures painted an unjustified magnificence. Maybe 10 years ago this was a grand hotel but now it is run down. Our room had paint and plaster flaking from the walls, the air conditioning unit had been leaking for some time and the surrounding of it was stained and dirty with poor attempts at repairs making this thing look worse. The bathroom was stained with grime that either had not been cleaned off or would not clean off, the shower head was not fit for purpose as it sprayed water everywhere even passing the shower curtain which in itself was dirty and old. The balcony was never cleaned and stepping onto this to take in the view of the toilet roof instantly made your feet black which in turn made nice dirt foot prints through the room. The exterior of the Kuta hotel is like is drab and rusted railings are everywhere, the surrounding streets are basically the slum area with missing drain covers everywhere you walk that will end up in death at some point. The staff here were great and very helpful, we did not eat in restaurant so I have given this a marking of 5
Reviewed August 24, 2015

Yusuf S. from Indonesia
Business travelers
Stayed one night in August 2015
Reviewed August 17, 2015

Mohammed S. from New Zealand
Stayed 9 nights in July 2015
Reviewed July 30, 2015

Robert O. from Indonesia
Stayed 4 nights in December 2014
Big room, clean, comfort.
Big room, clean, comfort
Reviewed July 26, 2015

Augustinus W. from Indonesia
Stayed 3 nights in July 2015
Never Ending
Location, Staff, Cleanliness
This will be never ending to come again in this hotel.. Very close to go McDonald, Starbucks, Burgerkings.
Reviewed July 23, 2015

Johan A. from Indonesia
Business travelers
Stayed one night in June 2015
well enough
location, nice pool, comfortable room
Reviewed July 02, 2015

Christopher W. from Australia
Solo travelers
Stayed 3 nights in June 2015
Great hotel. Great value. Friendly staff.
Value. Facilities. Staff.
Reviewed July 02, 2015

WILLIAM H. from Indonesia
Stayed 3 nights in June 2015
Old hotel
Type of Room - Location - easy parking
Old hotel, room is like apartment type but unfortunately seem not well managed. Have to ask many times for housekeeping to come to change dirty glass.
Reviewed June 30, 2015

Penelope E. from Australia
Solo travelers
Stayed 24 nights in June 2015
clean and friendly
Rooms clean. Staff friendly and helpful and spoke English well. Quiet hotel. Must use transport to get into Kuta or semenyak.
Stay was pleasant. Very quiet. Pool always clean. Room spacious and clean. Aircon works well. Room had safe. Location was a bit disappointing as couldn't walk to do any shopping, must have transport. Only 8 mins bike ride into kuta. Close to semenyak also.
Reviewed June 26, 2015

idden O. from Indonesia
Stayed 2 nights in June 2015
Reviewed June 23, 2015