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Very good 7.8
Based on 2339 reviews

Recent customer comments

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Very good



based on 2339 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 8.0
  • Value for Money 7.6
  • Food/Dining 7.5

Wai Y.
China
March 04, 2014
Great
Beach and pool, enough facilities for young children,big
Great, but the wifi speed is rather slow and need to re register every time.

David O.
Singapore
March 04, 2014
Lousy & Disappointed
Only the surrounding, Beach ,Sun & the Sea
Lousy, 1st they charge the Airport Transfer at USD40 (Not limousine) Whereas you can get a cab around USD8-9 at the Airport. 2nd I booked - Romantic Ocean View with breakfast. That suppose to have: Enjoy the Mirage beach actions and have your meals served on your own balcony. When i reached they upgraded me to the suite. Very big rooms but not meant for Romantic moments. I complain for Romantic rooms, they show me the room. Facing the Sea though, but comes with trees that block the view. Then I asked about having the meals in the balcony. They said, oh its extra charge? Whats the point of paying for Romantic Package and yet you paid for meals in the rooms? Every hotels c/w meals paid rooms services.

Alec Q.
Hong Kong
February 27, 2014
Good, Big, Wonderful
Pool, beach, restaurants
I stay at the Grand Mirage Resort & Thalasso Bali for 2 nights in a Deluxe Garden View room. Breakfast is included in my booking, so I get to enjoy the hotel breakfast to start my day everyday. Everything is good, big and wonderful in this hotel. I would recommend it to family vacations.

Miklos P.
Hungary
February 26, 2014
Waste of money
Good buffet breakfast
Problems with reservation as usual on Agoda with Twin Bed request. Finally the problem got solved but the customer service is really not nice in this hotel, also the staff is very hostile compared to indonesian standard. The restaurant quality for all-inclusive might be good, but ridiculously overpriced, while the normal restaurant in the hotel is very expensive and low quality (I seriously think we got served expired food). As usual in indonesia, they cheat with USD-Rupiah billing and exchange rates also. Anyways, I never stay in this hotel again, because on Bali you have to go out to the street to find a nice restaurant. Those have very friendly and helpful staff, reasonable prices, and shockingly uncomparably better food, than this hotel. Also this hotel is huge and very crowded, in nighttime very loud from low quality bar music, which not something I expect from Nusa Dua. I found this experience more insulting than refreshing, although I stay in Indonesia for 2 years now. Just go to a resonable 3 star hotel, you will end up getting a happy holiday.

Lichun C.
Taiwan
February 23, 2014
Excellent! Feel like in paradise!
beautiful beach, frindly staff, nice swimming pool
Everything is so perfect, freindly staff, nice food. However, the staff's English have much room for improvement. The wifi is too slow, too.

Nurul A.
Indonesia
February 21, 2014
All inclusive resort with private beach
Private beach, pools, food

heng I.
Singapore
February 21, 2014
A very pleasant stay
food, staff, spa
A very pleasant stay at this resort. Good food, attentive staff and great spa. Would be better if there is discount for the spa package.

Ricky P.
United States
February 19, 2014
Great hotel
friendly staff, breakfast buffet, beautiful

eng B.
Singapore
February 14, 2014
nice place and quiet
sun and sea

Yee C.
Hong Kong
February 13, 2014
BAD
Nothing
Very bad experience to stay in this hotel, the shower water not stable, sometimes very cold sometimes very hot, it was burned me several time during a shower. Too many mosquito inside the room, and a lot of louse in the bed.