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Very good 7.2
Based on 1006 reviews

Recent customer comments

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Very good



based on 1006 reviews
  • Hotel Condition/Cleanliness 6.5
  • Facilities 6.3
  • Location 8.0
  • Room Comfort/Standard 7.0
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 7.1

josep W.
Indonesia
July 09, 2016
great place with surounding facility
Old hotel with ethnic style, can play in the beach and also had 2 pool.

Lina F.
Japan
July 06, 2016
Excellent hotel on the beach
Impiana gave me a relief upon arrival when I moved from a horrible hotel right after check in with staffs' hospitality, kindness and attention not to mention the beautiful room next to the swimming pool. Breakfast has great selection even for western food and the restaurant is right in front of the beach. Unfortunately the weather was rough so I couldn't get tanned but staying at Impiana made my trip. Staff's smile is one thing we expect in Thailand but it's not always given at many hotels but it's guaranteed at Impiana. The only pity is the number of shuttle service to city centre and you have to book 3 hours ahead but they let me get on when there was room. Highly recommeneded.

Robert M.
Indonesia
July 03, 2016
I travel with 3 years old and 10 years old kids
The gym is terrible, breakfast is bad, coffee is terrible, might be too many corruption inside the hotel management

Sandra S.
United States
June 25, 2016
ok
Very vast grounds. Only 15% full buy put me in room very far away from everything going Delayed maintained in bathroom.

Mark B.
Australia
June 24, 2016
Getting a bit tired.
We enjoyed our stay in the garden wing,beautiful large shady garden and nice big 30m pool,plenty of lounge chairs. This is a sprawling property over many acres. Perhaps that is why it is showing its age. It needs a good maintenance program to be put in place to prevent further decline.

Helen J.
Australia
June 24, 2016
shower from hell
NO HOT WATER. ,B/Fast outside with flies on food, STAFF PICK THEIR NOSE & HANDLE FOOD, also fiddle with hair et cetera, rooms shoddy old , toilets un-hygienic Asian type ok for woman but splashing urine on legs for men despite trying ALL to avoid .Only half a liter of water for 2 people per day. Tap water UN-DRINKEBLE and full of bacteria not for human consumption. The basic right for human life is WATER yet this hotel deny you sufficient water to sustain life thus you have to find source & buy if you can.

Gianluca B.
Indonesia
June 17, 2016
Need some rennovation
I have staid at the Inna Grand Bali hotel for a week. The location is excellent just right on the beach with 3 different swimming pool. The room had air conditioning but its quiet noisy so needed to switch off at night. The shower was molding so not the best. The breakfast had good variety including cockroach waiting for their share of milk or sweet croissant. So yes the breakfast area should be closed down due to insects.

Clifford B.
Australia
June 15, 2016
Aged
Have visited over a period of 30 years. Like me it is old & in need of an upgrade . Pools & facilities are a Heath hazard.. Grounds with wonderful potential...

GWANGSU L.
South Korea
June 15, 2016
Kind staff
The staff is very kind .

Low C.
Malaysia
June 13, 2016
Easy access to eateries, boat pit, massage & souvenier
Room was clean, spacious. Room was at top floor, ocean view, sunrise & sunset views were great, just right in front. Breakfast need improvement, too basic, taste lousy, fast to replenish with crowded guest. Staff service at Bali Shop was very efficient & friendly. Nasi Pedas Sanur, a local home cook small food stall is nearby with excellent taste & very spicy, if you can't take spicy food don't take the chilli paste. As for Massage Carla SPA at Jalan Hang Tuah was very professional, honest & authentic compared to Ayuma SPA next 2 doors, I paid for a (3) hours package, but Ayuma delivered (2.5) hours service, after clarification, the front desk lady unwillingly with a black & sour face gave a refund. Do keep an eye on the clock of the package you paid and their service at Jalan Hang Tuah. 30 minutes walk to Sanur town via hotel seaside walkway as an alternative using main road, passing through many hotels, pubs, shops, massage shops along the walkway, nice scenery but weather is extremely hot & humid. Hardy's is a wholesale shopping mall with reasonable price.