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Recent customer comments

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Very good

based on 183 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.6
  • Location 8.0
  • Room Comfort/Standard 8.5
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 6.5

8.7 Siti M.
December 03, 2015
Sweet memories
Good location, friendly staff, great room

9.7 Mark S.
November 24, 2015
Great staff and service
Rooms, staff, service
The staff were so friendly and helpful. The location was good, only about 10minutes to seminyak square. Stayed in a villa for two nights and it was outstanding. Hotel was great too

10 Kelvin L.
November 12, 2015
great location super near the main street
location, location, location
it was fantastic, simply perfect. great location and great food nearby.

7 Antonia T.
United Kingdom
October 30, 2015
Not-so-private villa
Pool, comfy bed and cleanliness
Fairly disappointing. While the private villa and pool were a great size and clean, we encountered a fair few issues. We arranged the hotel to pick us up from the airport at 12 noon. After an hour of waiting in the heat and many angry emails they finally called us and told us to get a taxi which they'd pay for. The taxi driver couldn't find the hotel so it took us 2 hours. We finally arrived at 3pm. No compensation offered. Not what you need after a long flight. Constant building work going on outside the villas. The paths are a mess with bricks everywhere. Dangerous at night as lighting is low. I stubbed my toe one day on a brick i didn't see and cut it. They were good with first aid but again no compensation was offered. Also, constant hammering through the day from construction. The worst issue for us was invasion of privacy. I (a young woman) was getting changed one day. I had no clothes on and turned and saw a man on the roof staring at me. I panicked and called reception immediately. They said "oh no this is ok, he is working for us. Fixing the roof". I was furious, we had never been warned about this and i had no idea how long he'd been watching me. I spoke to the manager and all she did was say sorry and explain he was hired by her. No compensation offered. Appauling, i've never stayed anywhere that would ever allow this!! Other things include: Flies everywhere at breakfast, in the yoghurt and fruit. They don't reset the tables or clean them so we had to eat at a dirty table and ask twice for cutlery. Furniture in villa is run down and worn. Shower alternates from burning hot to cold. Wifi is horrendous. I know it's Bali but we're now in Ubud paying £10 a night and the wifi is amazing- I can finally skype home. Hotel taxi charges double- half the price pulling one over outside. Fruit on arrival was brown and sour. Cupboards in kitchen smell. Limited kitchen utensils. This is NOT a 5 star. There are hundreds of nicer villas in Seminyak.

7.7 SHUK C.
Hong Kong
October 12, 2015
Nice stay
location is near the main street, concenient, swimming pool is clean
Bedsheet is a bit dirty Breakfast not nice The small roads to walk from main street to hotel are very quiet, not really safe, better to take cab instead

8 Patrick M.
September 09, 2015
Great service!
Service, pool, location

7.7 Vanessa N.
September 05, 2015
Good location love the pool
Private pool, location and friendly staff
Great, breakfast is average so we went out for breakfast every morning but that was fine. Lovely people at the hotel. Great villas

8.3 Angi L.
August 31, 2015
Anniversary in Grand La Villais Villa Hotel n Spa
Location good. Staff performances excellent.
Reach the hotel by airport cab as our hotel transfer driver couldn't find us. Greeted by reception staff named Judy. A very polite lady. Everything was good here except that we faces 2 issue with their power trip n their shower bath pressure. It would be perfect if they can change to a more powerful pressure of the shower tap. Power trip had occur a few times during our stay on day 1 n 2. Keep it up every single staff working here. They would smile n greet u everytime they see u. Good job!

7 tanya G.
August 26, 2015
Great couples villa
Great comfortable couples retreat

6 Xinhao L.
August 16, 2015
Excellent Service. But that's about it.
Service staff. Nothing else to rave about.
service was excellent but that's about it. For a five star hotel, the furnishing was old and sort of worn out. But the worst part of the stay had to be their breakfast. The chef had clearly not tasted the food before serving it. The dishes were either too salty or under seasoned. Just do yourself a favor and head out to the nearby restaurants instead.