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Recent customer comments

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Very good



based on 490 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 6.7
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.9
  • Food/Dining 6.8
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Rachel L.
Singapore
August 09, 2016
Clean rooms with good amenities
The hotel was big and has a lot of amenities. Room is big too. The only con is that the toliet is see through with the blinds installed outside of the toliet. Blinds should be installed inside the toliet for the user to control if it should be drawn or not. Everything else was great!

Amat B.
Australia
August 07, 2016
I hope they can do better
I was a little disappointed with the Resort, the room is average, no slippers, you have to walk on the floor on bear feet, the soap is 1/2/ inch in diameter, very small, although the shower was cleaned there was quite a deal of Black Mould in many places, I found that when you ask a question to some of the Front Desk Staff, they can answer "yes", then turn away, some do not seem to understand, they look at you and smile?, I had several drivers and its difficult to ask them where to go as we only struck 1 who could actually talk to you, not what we had expected , we wanted their advise, the Resort is approx. 6kms from the main gate, you have to get a taxi to get there , there is limited things to do at the Resort except Golf, Pool & Massage, the Resort Shop has virtually nothing in it, the best is the B/fast Staff, very efficient & polite, I was surprised at the rating that was given by one Travel Group, it was rated at 8.1, to us certainly not that level, its a very large complex and maybe a Floor/Room Map would be an advantage, I do not like giving adverse reviews but In have to say I would only rate this Hotel 7.3, unfortunately I was disappointed , I do hope they look at some of my concerns

hemanshu B.
India
August 07, 2016
Good place
Hotel is at good and piece location at south kuta, far from city crowd.

matthias L.
Germany
August 05, 2016
it was 100% worth it, great staff, great bathroom und room, nice food...thanks
I can recommend this hotel, especially if you want relaxed holidays

Jordan L.
Australia
August 05, 2016
Really great
Very nice staff, great facilities

Janet D.
Canada
August 04, 2016
Uluwatu trip
A little disappointed with the hotel once the hotel events occurred. Hotel guests came a distant second.

bharat M.
Indonesia
August 01, 2016
Great Place
Really enjoyed staying here, all aspects were great.. Would definitely come back here again

Yeow J.
Singapore
July 29, 2016
Tiles and wallpaper looks worn & torn
Hotel room is big and cozy, even for a deluxe. But a lot of works need to be done on the tiles and wallpapers. All looks... Worn/torn. Please improve on these areas... Can't say much about the location, since it is situated at resort zone.

Eva E.
Sweden
July 27, 2016
Mixed feelings about this place
Price is good, rooms are nice, however we found a rat in our room and reception did nothing, after a whole day they still had not even come by our room to try and solve the issue, it ended with us having to call them many times and at last demand to get moved to another room, they didn't even seem sorry for what had happened. However the hotel is massive and the pool is nice, big breakfast. You need to hire a scooter there if you plan to go outside the hotel though. The staff is surprisingly bad at English for such a big resort and they never understood what we needed help with when we tried to talk to them. Overall it's good value for money, but wouldn't stay there again.

Samudaya P.
Sri Lanka
July 27, 2016
Value Money for Moey
Excellent stay .... Value for money....