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Recent customer comments

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Very good

based on 980 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 7.8
  • Service 8.0
  • Value for Money 7.3
  • Food/Dining 7.7

Peta S.
January 28, 2014
nice break
pool sizes, good staff, nice garden quiet setting
great break great spot to visit close to shops and beach , kids had great time at hotel nice pools

Karen M.
January 27, 2014
squirrels, staff, & no language barriers
Do yourself a favour & don't travel to this hotel mid jan The weather made the beach impossible to even walk on due to thousands of plastic bags & bottles. Although service was good the hotel staff weren't very strict with who was wandering in & out (no security at front)& some seedy characters were coming each day with different partners & swimming & we knew they were'nt staying there. Three out of our party of 6 got ill but we don't feel it was from the hotel food (breakfast was included) but we did do all the right things while eating out & ate out of only trip advisor top eating spots ! My 10 ten yr old was violently ill for 6hrs on the way home, if I ever went to Bali again which I doubt, I would only stay at Nusa Dua, small tip don't eat ham, seafood or salads ANYWHERE not even 5 star restaurants..& one of our travelling party got sick from Burger King ! To me your playing russian roulette with your health travelling to Bali so if you want to go DON'T take your kids..Lemongrass in Legian was the nicest place we ate don't expect any decent food or shopping at Denpasar Airport it was atrocious !!

Helen E.
New Zealand
January 25, 2014
Provided nice, clean rooms and prompt service
Location, friendly staff and amazing breakfast
We arrived early at the hotel and only 1 of the 2 rooms we had booked was available, which was fine. The room that was ready was big, clean and well appointed (garden bungalow). The 2nd room which was adjoining, was ready a few hours later but only had twin beds (had requested king bedding), after a visit to reception they promptly found us an upgraded pool bungalow which had a king bed. Bit smaller than garden bungalow, but big enough, and closer to pool area. The hotel itself has lovely gardens, clean walkways and very friendly staff. The 2 pool areas were lovely, clean and lots of loungers available. Breakfast wa amazing, lots of variety, fresh food very yummy.

Adrian H.
United States
January 24, 2014
I did not enjoy it at all
location, near beach,
It was a very unpleasant stay, when i arrived staff were not friendly at all not even a smile. Gave me a very old smelly room with bad a/c. So I complaint to the front desk, Mrs M was very nice to me and upgraded my room to deluxe, which is bigger on the first floor. The bathroom smells like sewer,the furnitures and beds were old and worn out, i was too tired to complain anymore so i just use the room besides they made me sign a paper to not further any complains. I will not recommend this hotel to anyone

Carolyn C.
January 21, 2014
Very comfortable, really enjoyed the pool
Close to shops, beach and had a good atmosphere

Sharon R.
January 21, 2014
we had a lovely visit
beautiful, peaceful surroundings. Excellent breakfast buffet. Great pool.
The staff were friendly and helpful and even though the whether was not great in January we had a lovely holiday in a beautiful setting.

michele S.
January 16, 2014
Good location.

Adam C.
January 14, 2014
nice clean hotel
good pools, quiet surroundings

Benjamin W.
January 14, 2014
Over rated. Paying for the beach
Beach, bed, location. Next door is a great surf school.
This was an average hotel, we have stayed at better places in Bali for the same price. They put us in a horrible room at first with 2 single beds even after I informed the hotel that I was on my Honeymoon when booking. We complained and were moved quite quickly. Room service didn't arrive one night and then the kitchen closed so we had to order McDonalds. Worst of all during a dinner in their restaurant my partner cut her mouth open on a large piece of glass in her salad. We didn't finish the meal and to add insult to injury were still charged full price for the dinner. We won't be going back.

Jamie G.
January 09, 2014
Happy for the money we paid!
Love the private lane in front of the beach, nice sun lounges overlooking the beach, centrally located easy to go everywhere from this location.
We stayed with our family in a group of 11, everyone loved the hotel and had a ball. The pool bar was good, the kids played in both pools and the gardens were well looked after. Enjoyable for everyone.