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Recent customer comments

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Excellent



based on 2422 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.3
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Staff Performance 8.2
  • Value for Money 7.9
  • Food/Dining 7.9

8.3 ronak W.
India
March 06, 2015
so called five star hotel without customer service
nusa dua beach...
Stay was good.. hotel is well maintained and offer all good facilities.. They have three restaurants inside the hotel, two of which gets closed at 10pm (as per the booklet that we receievd) but if u arrive anytime after 9.30pm-they have a very standard answer already ready for you i.e. "sorry sir/madam we are closed"... In this case, you are left with two options:- 1. Get some food from not so good 24hrs restaurant (el patio) 2. Walk down some 3kms into the local mkt to feed urself.. Hotel is very nicely built and offers all luxurious facilities; however, food is one of the area where in they need to work a lot..

9.7 chi L.
Hong Kong
February 25, 2015
great stay in Melia Bali
great environment inside the hotel and villa, friendly staff members, good location

8 Gary R.
Australia
February 22, 2015
Okay but suite not so good
Location, gardens and price
Booked a junior suite (two levels). Didn't like the room and the two levels were poorly designed. Bathroom was needing a refurbishment. Bottom line - would not advise on booking a junior suite room. Breakfast can be taken at the seafront (love location), thought the food wasn't the best. Gardens are beautiful. For the price, the Melia is quite good but the property is quite dated. The beach front and being next to Bali collection make the location an excellent choice - if you like Nusa Dua area. I would come back but would choose another room type.

9.7 DEAN K.
Australia
February 21, 2015
Brilliant!!!!
Pool Access Room, Service & Location!
Great hotel to stay at if your thinking of staying in Nusa Dua, really good hotel and perfect if your after some true relaxation. Nothing is too much trouble for the staff who are always happy and greet me with a smile. The food is great and not as expensive as I thought. Try the Satay Chicken (yummm) Overall a really good stay, only get the pool access rooms they are Brilliant.... Huge THANK YOU to Hendrik the Supervisor at the front desk who made me very welcome and assisted with my upgrade to pool access on arrival. Excellent Service!!! Thank you Melia

7 Seema K.
Pakistan
February 19, 2015
run down
pool. beach
Rooms are very run down.

6.3 Lili H.
China
February 16, 2015
The hotel is very old. The room is too humid.
green landscape, service, location
It was ok. But not as great as we expected.

6 Kin P.
Singapore
February 11, 2015
Aged and Tired Hotel
Beachfront, Beachfront, Beachfront
The first thing they did during check-in was to ask me to upgrade from Premium Room Garden View to Lagoon View Room for an additional US$90 per night. The price difference between the two was about US$70 at some hotel booking websites. I considered the proposal by the ethnic Japanese staff ridiculous, silly and mercenary. Especially when she appeared disappointed and left me to attend to someone else when I turned her down. Except for her, service by the others at Reception, Housekeeping and Restaurant was commendable.

9.3 Ergo M.
Estonia
January 31, 2015
Very good
Surroundings

2.7 Leah M.
Canada
January 26, 2015
totally overpriced
Nice evening beach walk.
We paid way too much for a sub-par room. Paid for a family suite. These rooms are 4th floor and should not be rented out. The ceiling is falling down in places, same for the outside totally falling apart. Only stay in renovated rooms,pool suites. We woke to all of our clothes near wet from humidity, air condition can't keep up to the outside that creeps in, and we woke up to what seemed like a "hatch" of bugs. Seriously a gross experience, especially when we paid a premium. room and service didn't even come close. Very disappointed. Don't stay here - money wasted.

6.3 Mei T.
Singapore
January 22, 2015
Resort catered to families
Private beach, Happy Hour drinks, spa
Appreciated the 1 for 1 happy hour drinks which occur twice a day. Also liked the spa treatment for the friendly and professional service. But room was dirty with twigs found on the bed and we had to kill a cockroach hiding in the bathroom. At the private beach, it was a bit annoying as peddlers would approach you every 5 minutes to buy things from them.