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Recent customer comments

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based on 2439 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.3
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.9

Sayantani C.
May 20, 2013
Amazing property with poor quality service
Swimming pool, Private beach and Great breakfast spread
The hotel at the onset looks very promising and manicured but in reality a lot is missing. Its a old property so the rooms need better attention. The house keeping for the rooms is very poor. One night we consumed cold drink in the room. The next morning after the house keeping had cleaned the rooms we found the glasses were not washed and just kept like that. They did not clean the bathroom nicely and you could feel the dirt in the shower areas. One day we used the spoon to make tea the next day it wasnt replaced. Second day we used the stirrer again it was not replaced next day. Huge lack of attention to details. The staff is old and some of them are rude and do not even greet the guests. One nigth we took out the evian water bottles for which the hotel is charging 40000 IDR and we found that the bottle seal was already opened and tasted like tap water. However on informing they waived the charge off. One eveing the hotel conducted fogging, we were not informed about it. Breathing in the room was being difficult. As a result we had to leave the room instantly and when we stepped out it was even worse. We left the hotel and was feeling quite sick for the next hour. While resting around the pool areas, beach or restaurants at the hotel, unknown strangers and outsiders would approach us and try to sell trips and package tours to us as if we were staying in public beachside cafe. This happened to be a big turn off. However, the pool staff conducted pool games everyday which was very entertaining. It is a wonderful resort and little extra attention to details and guest handling would make it a perfect getaway destination.

May 20, 2013
Good hotel
Close to beach, lots of activities everyday

Cherielynne G.
United States
May 19, 2013
Close to private beach, good breakfast
Private beach, spa, breakfast
Comfortable stay, wish the gym opens earlier or stays open later.

Ahmad K.
May 17, 2013
Great Breakfast, Chile Friendly swiming pool and freindly staff

Jonathan B.
United Kingdom
May 17, 2013
Comfortable, clean, friendly staff, peaceful
close to beach, beautiful gardens, luxury
Spectacular, we really loved our three days and could have spent longer there

May 16, 2013
I'm not very fond of it
Beautiful garden, child friendly swimming pool, and friendly staff
My first impression of this hotel are huge, traditional and old. Garden is beautiful, well decorate and clean. Rooms are ok, standard nothing to fuss about. Is just that, this hotel should pay more attention to their rooms. I moved once out of the room due to some termites problem. Just afraid the sand will go inside my baby's ear. The swimming pools are great, i loved it because it is great for children. And my baby can go swimming there too. Garden is beautiful. Staff very nice and friendly, close to small shop area called bali connection.

Rizky A.
May 15, 2013
meet my expectation
we have a great time staying there, i will come back someday my 2 yo old son was happy to swim in the swimming pool and play at the beach. it was a great experience

Hong Kong
May 15, 2013
Clean, big room, good service, very friendly servi
Clean, big room, good service, very friendly service.
Clean, big room, good service, very friendly service.

Crystal T.
United States
May 15, 2013
Bali made us think about moving there permanently!
Friendly staff,clealiness,and beautiful garden all aroud...
It was the most relaxing, memorable vacation my husband I had in years!

South Korea
May 15, 2013
nice garden & exercise program
nice garden, cleean pool nice looking beach