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Recent customer comments

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Excellent



based on 2418 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.2
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.9

7 Ghassan K.
Jordan
September 07, 2015
Needs renovation
Location Friendliness garden
For a five star hotel, you expect the best, old furniture, old toilets. Bedsheets were damp. The hotel needs renovation badly. But the staff are amazing, very friendly and helpful. Breakfast is average, need to teach them how to make omelette.

7.7 Jhonny G.
Indonesia
September 07, 2015
Great Hotel
Great Hotel, Good Service, Best Deal
Splendid, enjoy staying at Melia Bali Everything as expected and we spent lots a good memory in Melia

9.7 Shama U.
Canada
September 02, 2015
Awesome stay at Melia
Location, staff, grounds
Stay was great. Staff are always smiling and helpful. The only dissapointment was the beach. The water is so shallow you can't even swim in it. The one day, most of it disappeared because the tide was so low. The hotel itself is beautiful. The grounds are amazing.

7 Federico P.
Italy
September 01, 2015
This hotel is overpriced. This is a 4 star hotel
Pool was nice, the interiors were beautifuls, and the staff was nice
Our room was priced around 300AUD per day. The room is ok, just a bit small and old (for instance, there is no shower available, only a bathtub; which 5 star does not have shower in the room???). For the first 30 hours since our arrival the internet connection was extremely slow and we had to complain four times before they fixed it. The food and the extras are clearly overpriced!! The five restaurants serve decent food (the same you'll find in any other family run restaurant in bali) and they charge five times what they should. Overall, i was disappointed and I will not come back. You can find similar hotels at half the price in other parts of Bali.

5 Joan L.
Malaysia
August 30, 2015
Old and run down hotel
helpful staffs
Bad! Will not return. We had a family slip level room, the room was so old when you walked on the upper level the floor makes a very loud creaking sound, we had to tip toe so we dont wake the kids up on the lower level. The bed makes a loud creaking sound when you try to turn. They were fully booked, so we did not get the chance to chnage our room. Very bad experience, did not get even 1 good night rest throughtout the 3 nights stay.

9 SIYUAN T.
China
August 25, 2015
Relaxing stay at Melia
environment, comfortable room, breakfast
We spent a day playing and relaxing in Melia Bali, and took many beautiful photos. The breakfast is super good, but the beach is not as beautiful as I thought

7.7 AMELIE G.
France
August 20, 2015
Really nice hotel for families
Nice facilities, many activities for children, lovely beach
Stay was really nice - bedrooms are oldish but very well maintained, we had the family room and it was comfortable - pool and beach are nice - nice choice of restaurants; not much variety for vegetarian though and quite oily. Staff is adorable. An invitation to Melia and all hotels: why not having a child menu that offers something different than junk food, vegetables prepared in a creative way, fruits desserts, something healthy + some vegetarian options would be also appreciated. Recommended!!! price is very good - FYI kids club takes kids only from 4 years old.

6.7 Heather F.
South Africa
August 18, 2015
Great resort but service needs attention
Grounds, Closeness to the beach and airport
The Melia is a large scale Balinese resort catering for large tour groups, I unfortunately had the misfortune of arriving at the same time as a large group and as a result the checkin process took close to 35 minutes. The resort itself is beautiful set on a large property, however due to it's size service levels are compromised.

9 Lorraine P.
United Kingdom
August 17, 2015
Wonderful week in Nusa Dua
Staff friendliness and attentiveness. Choice of restaurants. Location and beach access
We had a wonderful week, great weather - food and relaxation. Enjoyed the beach, sea, garden villa pool. Had a great massage at the spa. This is a really great location, with beautiful gardens and Balinese ambience. The staff at the level lounge were great. The hotel itself is a little dated in the rooms but the rest of the feel outweigh this.

9.3 Ying S.
China
August 15, 2015
Great
Very nice staff; spacious room; beautiful garden
Very pleasant stay