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Good 6.8
Based on 490 reviews

Recent customer comments

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Good



based on 490 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 6.0
  • Location 7.0
  • Room Comfort/Standard 6.9
  • Staff Performance 6.7
  • Value for Money 7.0
  • Food/Dining 6.2

XUE G.
Malaysia
December 05, 2012
An awesome hotel with cute dolphin
Big and beautiful environment, friendly staff, good facilities, dolphin show and wild life park
it is a very awesome hotel located near to lovina beach. the environment is very beautiful. it is equipped with dolphin pools and wild life park. you can have your own activities in the hotel without going out. it is very comfortable to relax there and have fun. the most exciting part is the dolphin show, and it is free!

XUE G.
Malaysia
December 05, 2012
An awesome hotel with cute dolphin
Nice environment, friendly staff, nice dolphin show and wild life park
it is a very awesome hotel located near to lovina beach. the environment is very beautiful. it is equipped with dolphin pools and wild life park. you can have your own activities in the hotel without going out. it is very comfortable to relax there and have fun. the most exciting part is the dolphin show, and it is free!

SOONG L.
Malaysia
December 05, 2012
room need to improve
dolpine show
Room is old and need some major renovation. We book suite room but air-cond not working and given few more suite to choose which waste our one hour time just to change room. very dissapointed with their staff and management on the way they handle our matter. Will not stay at this hotel anymore. No cleanliness in our room.

NORIZLAN I.
Malaysia
November 29, 2012
Hotel with various animals on show
Entertaining for children within hotel grounds
The hotel room was basic and kind of old. We had a roach problem but luckily they gave us a bug spray. The hotel grounds had many pets to entertain the kids. My daughter enjoyed the swim-with-dolphins extremely although it is quite pricey. Great friendly & helpful staff.

NORIZLAN I.
Malaysia
November 29, 2012
Beautiful hotel grounds but dated rooms
Hotel had many animals to entertain kids
The hotel room was very basic and kind of old. Nice traditional decor outside the rooms. The hotel grounds had many pets to entertain the kids. My granddaughter enjoyed the swim-with-dolphins extremely although it is quite pricey. Great friendly & helpful staff.

SOONG L.
Malaysia
November 23, 2012
hotel with bad maintainance & bad service
dolphin show is good
we book for one suite room & one double room. Our suite room air-cond is not working and we ask for maintainance to fix but still air cond is not cool. We was given option to check out another room but again not cool. We was very angry with the way the hotel handling our situation because our kid is small and they cant sleep well & very tired been travelling for almost 4 hours to reach this hotel. We have to walk to front reception and talking to them to give us a better room. But they insist their room is fine and we had a big arguement with them for just changing to a better room. For an hour our problem is not solve. Until we have to shout and talk to them then they said there is another last suite room which we check whether is okay for us. Lastly without option we change to this room which is slightly better on the air cond. But still we find the room is dirty and is not clean. We are very dissapointed with the way the hotel management handling this issue. I suggest better stay other hotel.

kok K.
Malaysia
November 22, 2012
Good hotel with dophines
Dophines, food in hotel
Fun to take photos with the hotel animals with minimum price. You have the chance to touch them. Swim the dolphins, an experience of a life time.

Jayden R.
Australia
November 01, 2012
Nice and quiet but poor location.
pool and staff were goood, rooms were average.
rooms were average, with poor animal treatment besides the dolphins with rubbish in with all the enclousers. good to get away from all the exciment from kuta/legian.

MEI L.
Malaysia
October 29, 2012
hotel yang keluaran biasa tapi mempunyai dolphin
dolphin show
booking hotel for 3 person, but this hotel gave me a room with a queen bed and ask me to top up for an extra bed. in the end the hotel gave me a twin bedroom after i requested. should have give us the twin bedroom before we requested due to we've inform we had 3 person.

Crystal S.
Malaysia
October 22, 2012
Nice hotel
the dolphins
The hotel was pretty standard, however, can't complain as they probably use most of the funds to support the animals. However, I did see a trainer kick a ball straight to the dolphins face on purpose as the dolphin did not perform as it should have, which was very disappointing. However, as a whole, the hotel was lovely, and swimming with the dolphins at the hotel was an unforgettable experience. Loved it!