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Mercure Sanur Hotel

Jl. Mertasari, P.o. Box 3476 Denpasar, Sanur, Bali, Indonesia (Show on map)

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Hotel Area: Sanur Number of Rooms: 189

Recent customer reviews

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Very Good

7.6

based on
704 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.6
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.8
Food/Dining
6.9
All reviews (704)
Dawn B. Groups Australia, September 04, 2012
Great location and staff, okay rooms, dirty beach

pool and breakfast
7.3
This is a stay for real rest and relaxation. Quiet with lovely resort grounds. Main hotel pool too hot though pool by the beach great.
Restaurant Tip: Stadium restaurant not far from the resort - great food. Fantastic service.
Paul M. Families with young children Australia, August 27, 2012
Great location, friendly staff, very slow service

Beach front & quiet
7
I had contacted the hotel via email to ensure a cot was in our room prior to arrival (received return confirmation) as our arrival time was when our baby needed to be asleep for the night after our flight. When we arrived at the hotel the reception staff were slow in serving the waiting guests. When we were served I asked if the cot was in the room & was advised no. The checking process was very, very slow to the point that I told the guy that we needed to get to our room so our baby could sleep. We waited about 30 min for the cot to be delivered to the room after calling reception to follow up. All staff were very friendly & room was cleaned very well. Location is excellent, great pools, but no gyms.
Hotel Feature Tip: Give the hotel breakfast a miss, very basic & you can get a better breakfast across the road
Andrew R. Couples United Kingdom, August 27, 2012
nice location on beach

lnice location, lovely gardens
8
This hotel is beatifully placed on Sanur beach very close to water sports and variety of differnet priced restaurants on the beach and on the streets behind. My room was clean and spacious and nice balcony. Staff friendly and helpful. Breakfast ok - average for 4 star hotel
Neeraj K. Families with young children Indonesia, August 25, 2012
ReLaXinG HoTeL

TranQuiliTy
9
Very peaceful hotel. i like the rooms a lot as it is very spacious with a huge balcon. they have a very good nanny which helps us a lot in entertaining our son while we rest. i would definitely come back to stay there again as it is very tranquil. the pool area is also not too crowded.
Febriastuty S. Families with young children Indonesia, August 25, 2012
Great location

Nice beach view
7
Nice hotel for family and honeymooners! The location that just infront of the beach brings a good relaxation to you and your family. Souvenirs also available surround the hotel. But selection of food during breakfast was so less compare to the price. The traditional massage service on the beach is the best additional service as well as the yoga center.
Sightseeing/Attractions Tip: Beach
Chandra Y. Families with older children Indonesia, August 24, 2012
Nice hotel but not a good location in bali

overall is a nice hotel
6.3
we requested for a connected room and we get it once we checked in the hotel, the staff was very nice, hotel's location is not so good and you have to walk about 5 minutes to get the sunrise view, the breakfast staff did not look very nice,
Hotel Feature Tip: the pool was very nice and not too crowded, had a good swim there. guest room also cleaned well after we back to the hotel.
Chandra Y. Families with older children Indonesia, August 24, 2012
Good hotel, good service but not a good location

the pool is very good,
6.3
we requested for connected rooms, and we got it once we arrived at the hotel, unfortunately one of our room wasn't ready yet. the pool was very nice and we had a good swim there, but the hotel's location is not good, we have to walk abut five minutes to get perfect position enjoying the beautiful sunrise, rooms were very clean, the staff and the security were very nice too a very good hotel if you want to relax during your holiday,
Hotel Feature Tip: a very nice pool there, the water is warm enough in the morning.
Ronald D. Couples Belgium, August 23, 2012
Overall hotel is nice

location
6.7
we reserved two rooms for two couples. we arrived at 12am to check inn, we were promised rooms would be ready for 2pm. we came back at the hotel at 4pm and one room was still not ready. one room had no hot water, we complained immediatly. the day after the hot water was still not available. for the rest the hotel location is nice, staff in the overall ok. but at breakfast staff does not look very motivated in what they are doing.
Shopping Tip: Galeria shopping center is nearby
Rika J. Families with older children Indonesia, August 21, 2012
great place to stay

good facilities, nice beach, good view
8.7
very comfort hotel, enjoying the beach and surroundings
Travel tip: must try it!
Julianto J. Couples Indonesia, August 20, 2012
lovely hotel and service with smile

good location
9.7
good location, beautifull place, have pivate beach, near minimarket and restaurant, room clean and large

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Customer Reviews - Mercure Sanur Hotel, Bali

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