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Very good 7.7
Based on 1097 reviews

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Very good

based on 1097 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 6.9

maroue K.
July 20, 2013
very upsetting with the initial service..
agoda was quick to fix my problem..spacious. leafy atmosphere
My initial contact with the a man at the desk. Had me in tears He was very rude and dishonest..and said there was no manager on dutyto help me that i had the dates wrong.. There was a manager on duty.

christopher C.
July 20, 2013
Perfect landscaping and smiling staff
Staff, landscape, pool
Consistency is about the main thing I can say about the Mercure. I stayed here 3 years ago and the same problems persist. Bad food from the restaurants then, bad now. Great landscaping then, great now. However, the property looks old and tired. My room had cracks on floor and walls. The shower drainage doesn't work and overflows the bathroom. The outdoor rail and seating area is dirty

arif A.
July 15, 2013
nice and friendly staff
friendly staff, big room and having private beach
Great! When i want order extra bed, the staff said to me for looking the room first because they have sofa that they can prepare as extra bed without any charge. Woww, it' superb. I believe if other hotel, they will charge for their extra service.

Zeenat Y.
July 15, 2013
Beachfront, nice location, cheap food
beachfront location, staff, free room upgrade
It was a pleasant surprise when the hotel offered me a room upgrade upon check-in. Hotel staff also spoke very good English.This is a beachfront hotel and location is ideal for those who just want to laze in the sun. Beach was clean and nice and windy (but there were a lot of kitesurfers so swimming can be a bit difficult), but I didnt get a chance to explore further down the beach for comparison. Hotel provides beach chairs and towels and even brought cut fruits and iced water for guests while we were on the beach. Nice touch! For those on a budget, there are a lot of warungs (local food stalls) along the road outside the hotel where you can get cheap good local food. There are also cheap massage houses along the street outside the hotel. However, wifi was not very reliable in room. You need to put a sign on your door for housekeeping to make up your room (I forgot to do this). When housekeeping was called, room was made up but it seems like bedsheets and towels were not changed. Also before checkout, 2 staff came to my room on 2 separate ocassions to confirm my checkout. It was unnecessary.

Rohayu G.
July 15, 2013
Comfortable and relaxing
Beach front, comfortable and quiet surroundings
It was good after a few days in the busy Kuta area. I enjoyed the spa and various good dining places at Sanur.

Tjhiu F.
July 11, 2013
nice pools, clean beach dan many restaurants
close to the beach, clean, friendly staffs
The room was nice; close to the pool and only 5 minutes walk to the beach. There are many restaurants near by.

Gloria B.
July 07, 2013
hotel was very unorganised
close to beach with beautiful gardens
we found the hotel very unorganised and unhelpful. The porters and room staff were excellent, reception not so good.

Candace T.
July 01, 2013
Good location hotel by the beach.
Location, comfortable room, and private beach.
I always choose Mercure Sanur when I go to Bali for diving. The location of the hotel is not far from Sanur dive sites and the dive management I go to (Bali Marine Sports). Also, I prefer to stay in Mercure because of the affordable price with PRIVATE BEACH!!! However, during my last visit I was quite disappointed with the service. I booked two rooms this time, the AC in my room was leaking really bad, and the AC in the other room is not cold at all. Called them for repairs but no improvements were made. Asked to change both rooms, they refused, with full booking reasoning.

Pitono P.
June 30, 2013
It was a fantastic stay for business and leisure
Nice view, cleanliness , privacy

Lorna P.
June 28, 2013
Beautiful Beach Hotel with Friendly Staff
Beach, helpful staff, good food.
The Mercure is a beautiful hotel but do not make the mistake of booking a Superior room. They are in great need of renovation. The superior rooms are mouldy, the springs are coming through the mattresses and the plumbing is leaky. However that being said the Deluxe rooms are beautiful. The location of the hotel is great and the gardens are Bali at its best. We love the Hotel but would never stay in a Superior room again. Try the Italian restaurant just up the beach- the food is fantastic and very affordable- great seafood!