arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 1095 reviews

Recent customer comments

Filter by traveler type
Very good

based on 1095 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 6.9

Kenneth M.
August 31, 2015
Great Beach and Staff
Beach, Staff, Location
Staff and very friendly, rooms are clean and comfortable with lots of room and the beach is great for swimming or just lazing about in the sun or shade. The bar area near the beach is also a great place to finish the day with a twilight drink in the cool breeze.

Kenneth M.
August 31, 2015
Location, Family friendly, Beach
Great for families
We had interconnecting Superior rooms for 2 adults and 3 small children and found the staff fantastic and the rooms comfortable. The inner pool is great for children and the beach is clean with lots of shady areas and good clean swimming area.

Kenneth M.
August 31, 2015
Great disabled access
Location, ease of disabled access, Staff
My mother is disabled with limited mobility without a scooter and found the ground floor while not specifically disabled rooms had little to no steps to enter or within including into the shower. The hotel also has options without steps to access pretty much everywhere allowing my mother to have a great holiday and generally complete independence.

Kenneth M.
August 31, 2015
Great base for time spent in Sanur
Location, Staff, Room
We stayed in a Beach Villa/Duplex. This room is 2 storey with a big yard that leads directly onto the path along the beach, it feels like your own little home on the beach. The staff are fantastic and the hotel grounds and gardens and kept in fantastic condition.

Kenneth M.
August 31, 2015
Great option in Sanur
Location, Staff, Beach
This is a great hotel in a part of Sanur that is really developing with new restaurants and shops etc opening regularly. The hotel is clean with great gardens and comfortable rooms and fantastic staff.

anri C.
South Africa
August 26, 2015
Hotel has alot to offer but is not maintained
The location is beatutiful, you get a real island feeling to it.
We had a great stay, Sanur as a town has so much to offer. The staff was very friendly and helpful. The rooms has so much to offer but is really run down. There was mold around the taps and the bedding was tourn at some places. But still all and all we had a wonderful time.

wendy C.
August 22, 2015
an original gem
locationm, staff, ambience
I have stayed many times at the Mercure and it is always my first choice if vacancy. it is very comfy, gorgeous gardens and loads of character. unfortunately due to the very dark blue tiles, both pools are too warm to swim in. I would like to highly recommend the Ritz Tailor, just before you get to the Irish Pub. He does impeccable work at really reasonable prices - I have had many many items made - excellent.

Mr M.
August 15, 2015
Mercure Sanur,
Location, Lcation, Location
Very good

Mirjam W.
August 08, 2015
Will always stay in Mercure when in Sanur
The beach, good location.

Deborah F.
August 05, 2015
Great Plce to stay
Lots of trees. Plenty of pool beds. Push bike hire was good
The beds were the biggest I have seen and very comfortable