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Recent customer comments

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Excellent



based on 1229 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.9
  • Location 8.4
  • Room Comfort/Standard 9.2
  • Service 8.8
  • Value for Money 7.9
  • Food/Dining 8.9

8 Jenny N.
Australia
May 23, 2016
Fabulous, with room to improve.
This resort is missing a Departure Lounge! We checked out at 12 and our airport transfer was at 6pm. This makes things very difficult. The business centre, that is currently also used a departure lounge, is not adequate as it only has a 3-seater and 2 chairs and no coffee, tea, biscuits, toilet, shower etc like the 'better' 5* resorts provide ... otherwise this place is fantastic and we intend to come back.

9.6 Norah C.
Indonesia
May 20, 2016
goog
fantastic

8.8 Woeryadi K.
Indonesia
May 20, 2016
Long weekend at Bali
The food are good. Beach is beautiful.

4.4 Sherilyn L.
Singapore
May 19, 2016
terrible customer service
worst customer service experienced. awful attitude provided by staff and management. we booked this for our honeymoon and our package included free breakfast. upon confirmation we were told that free breakfast was only for indonesians which was not stated when we made the booking. also made a request for late checkout as our flight was late at night as we were on honeymoon. upon arrival they mentioned that they would not be able to provide any honeymoon amenities as we had to show wedding certificate

9.6 Yohanes T.
Indonesia
May 15, 2016
Totally Superb!!!
Absolutely the best resort. Everythings had been deeply thought by management. The room was more than just a room as the view was spectacular and the amenities were superb, plus staff always clean your room. Staff's very friendly and helpful. The facilities were top-notch. The restaurants were eminently reputable and it had its own class of service. Overall, It was very pleasant to stay and would love to stay there again as well as spread Mulia Resort to my family and friends.

8.8 Stephanus W.
Indonesia
May 12, 2016
Pleasant stay
Great location, great services

10 Jeffry S.
Indonesia
May 11, 2016
Excelent
The room was very clean , cozy and quiet atmosphere , ideal for relaxing. The decor is very good, plenty of seating to relax outside the room. The food was good and lots of choice

9.2 Maria T.
Philippines
May 10, 2016
Generally Very Good!
Generally excellent stay except for the bed. It was hallow in the middle and not firm enough thus affected comfort.

8.4 Prabukusumo P.
Indonesia
May 09, 2016
very nice service and perfect for honeymoon
undeniably the best hotel so far, great facilities, etc.

8.4 Chandra H.
Indonesia
May 09, 2016
Good
Ok, cepat respon kebutuhan dan staf nya ramah ramah