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Recent customer comments

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Excellent



based on 1172 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.1
  • Food/Dining 8.1

Tan H.
Singapore
February 12, 2014
Great beach side hotel
Best 3 things: private beach, pool, great room.
Great stay, recommended for the private beach which was quiet and not crowded with tourists. Beach is clean as well. The room was quite spacious too. Free wifi is only available in the lobby, which was surprising considering that this is a luxury hotel. The hotel provides free transport to around the Nusa Dua compound, and Bali Point - a central area with some restaurants and shops. But the quality of the restaurants were not fantastic and were quite pricey. Best to arrange your own transport/find a local driver to pick you up from the hotel as the hotel's taxi service is qte expensive.

Tony C.
Australia
February 10, 2014
relaxing on the beach
food, beach, pool
very relaxing on the beach which was kept very clean, all meals were lovely and staff were friendly.

lani S.
Indonesia
February 01, 2014
Beautiful hotel and beach
friendly, helpful staff,ethnic Balinese room
It's good for relaxing with your partner, we stayed at one spacious and beautiful room,spa,swimming at a beautiful and peaceful beach

Gandhi E.
Indonesia
January 21, 2014
relaxing, friendly and excellent resort
nice location in the nusa dua area, very nice garden and entertainment for kids (kids club, pooln and ocean)
The overall acommodation is really nice and friendly. We have the room on the ground floor and has access to the garden. The beach is very clean.

Kenny M.
Malaysia
January 09, 2014
Relaxing beach resort with spa facilites
Quiet, good food, nice layout
This is the third time I have stayed in this hotel. The Palace Club package it very good value as it includes breakfast, tea break and also evening cocktails. It is located in a quiet corner of Nusa Dua.The hotel is showing its age where some parts look a bit worn out. Housekeeping was not up to par as the cleanliness of the room was poor when we checked in and the bed sheets had stains. The toiletries was also not refilled. Overall the service of the staff in Palace Club was excellent.

Justin M.
United States
January 06, 2014
Typical resort hotel, good value and great food
Food, location, staff
The food was all very good. Apart from mediocre buffets and one terrible night of service waiting almost two hours for a meal at chess restaurant, everything was exactly as we would have wanted. For the price it is the best of the 5 or so hotels that are located along that little beach strip.

David M.
United States
January 04, 2014
Great place to just relax and stay in the hotel.
It was affordable, had great character and the pools and garden area were very nice.
Very nice stay and if we return to Bali we will book the same hotel. The spa was about the nicest I've seen anywhere. I really enjoyed the plunge pool next to the sauna.

Krisnanto T.
Indonesia
January 02, 2014
Very nice and comfortable hotel with private beach
Private beach, center location in Nusa Dua, pure Balinese hotel scene

Badrol R.
Malaysia
December 26, 2013
Affordable Beach Resort
Huge area, near the beach and clean
A nice quiet weekend getaway from the hustle and bustle of Kuta. A large hotel with all the amenities. However, the staff service is average at best.

Soerianto K.
Indonesia
December 03, 2013
My most favourite hotel for business in Nusa Dua
Nice, clean and comfortable to stay hotel in Nusa Dua