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Recent customer comments

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based on 1172 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.1
  • Food/Dining 8.1

Tugrul B.
January 02, 2013
Average, definetely not 5 star hotel
Nice balinese architecture.nice spacious rooms w balcony.beach was nice.
It was full of flies and mosquitos everywhere. Food was not nice and everything was very expensive.i wouldnt stay there again.

Michael F.
United Kingdom
January 02, 2013
Very friendly hotel
Friendly staff, nice rooms, good food, excellent facilities
Will be going back to stay there for sure, thoroughly enjoyed our stay over Xmas, and the Xmas meal was exceptional.

Ayesha C.
United States
January 02, 2013
Great hotel, but very quiet
beautiful beach, well appointed rooms, fantastic spa
The location was quiet and beautiful, but unless you mostly want to stay on the hotel grounds for your entire stay, you might want to look elsewhere. The Nusa Dua area is effectively closed off for locals and the hotel constantly pushes their own restaurants, tours, and services, so you really have to make an effort to see more than the pristine hotel complex - which is not to say the hotel isn't lovely, because it is. The rooms are lovely, service friendly, great breakfast, and the spa is a real escape.

Alejandro F.
January 02, 2013
great hotel
food and service
I have stayed at Nusa Dua Beach hotel and spa and they have always looked after my needs and when I have had issues, were quick to resolve them in the past. The hotel is fantastic and in a great location. I will stay there again

Zeina H.
January 01, 2013
5 star luxury
Nusa Dus Resort and Spa was definately an amazing experience, the palace club was exceptional and I would recommend that you at least add a few nights to your stay. It was simply 5 star accommodation with all the facilities you could want the overall service and staff was outstanding. I'm not an easy person to please but I have absoloutely no negative comments to make. I would like to thank the management staff at the palace club for their wonderful service and great experience. This holiday resort is amazing, great location, clean beach and amazing facilities being upgraded to a beachfront suite was the icing on the cake. Thankyou to all. I will definately come back to this resort.

Fiona W.
Hong Kong
January 01, 2013
Good service hotel and lovely beach
Good breakfast
Room is good and breakfast hv many options. But poor Internet as no wifi at yr room unless you paid money. Such a big and five star hotel is no in room wifi provided unless u go to lobby. Others is ok and the beach need to remove sea grass. Otherwise, can't swim at morning as low tide.

Gunnar V.
January 01, 2013
nice beach hotel
clean and lovely
One of best hotel in Nusa Dua. Good quality, clean, great food.

Ken T.
December 31, 2012
Lovely Cosy relaxing environment
Quiet, relaxing environment
Quiet cosy relaxed environment away from the busy city hustle. Friendly staff service. Frequent room service through out the whole day. Breakfast selection is good. Wide and nice variety of food to choose from. Quiet beach section to enjoy the tranquility with no peddlers to disturb you.

qiong Z.
December 30, 2012
lovely hotel and very nice scene
big beach
The hotel is very new and inside hotel there is a big beach. There is also a swimming pool in it. It is a good place to take vocation.

Ken T.
December 28, 2012
Quiet peaceful environment
Quiet and peaceful
Relaxed quiet and peaceful environment. Great for relaxation, away from the busy crowd. Staff were polite and room service was excellent. Breakfast was great with a wide variety of food.