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Very good 7.8
Based on 374 reviews

Recent customer comments

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Very good



based on 374 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.5
  • Location 8.3
  • Room Comfort/Standard 7.6
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.0

David E.
Australia
December 16, 2015
Great atmophere
Garden, staff, location
very good

Tim D.
Canada
December 03, 2015
Overrated,Better choices
The Kelapa is overrated. The property and buildings are really old and feel need a big renovation.The staff are uninterested. The room we stayed in would have suited us if we were 20 year old backpackers,not a family with small children.The air conditioning was poor,no place to store valuables,TV didn't work and the bathroom and shower while reasonably clean are terribly outdated. The pool is the most uninspiring I have ever been in. If you are taking a fast boat to an outer island one night here would be more than enough we couldn't get out fast enough.Travellers who love this place and keep coming back have proberbly not stayed anywhere else before,for the price you can do so much better.

Natalie E.
Australia
November 13, 2015
queit and relaxing
gardens and tranquility
didn't like it at all. didn't feel comfortable there

Monica W.
Australia
November 12, 2015
Disappointing!
Location Pool
We stayed in a cottage room which had no windows and ventilation! Had to have the aircon on at all times! The bathroom was unpleasant with no ventilation and very dated in its facilities. Not recommended.

Robert S.
Australia
September 13, 2015
Puri kelpa
Pool , comfortable bed nice breakfast
Quite good

John C.
United Kingdom
September 06, 2015
Hidden oasis
Gardens staff

Malou D.
Netherlands
August 29, 2015
Good!
Ambiance, staff, quiet
It was great. The place looks real Indonesian with a beautiful garden, nice pool and great staff. We stayed in the standard room and in the cottage. I prefer the standard room- better beds, bigger rooms. But both were great and luxurious!

Lynda L.
United Kingdom
August 16, 2015
large family group with young children.
great location. caring friendly staff. clean comfortable rooms.
We were a large family group, 16 in total ,all our needs were met, we were made very welcome by friendly considerate staff. The breakfast was very good as was the lunchtime menu, enjoyed by the pool. A great location handy for the beach shops and restaurants.The grounds were stunning a very relaxing and pleasant way to begin our stay in Bali. The pool was great much enjoyed by the children and adults. A great stay thank you.

Wendy D.
Australia
August 02, 2015
Good location to the beach but rundown.
Location to Beach, Gardens, Pool Service
Arriving late at night the entrance to this resort was somewhat disappointing, the decor was rather dull and uninviting. The bungalow we were given the first night was awful, filthy old bathroom, rusty bath and putrid old shower curtain, the beds were rock hard with a cheap foam mattress and old blankets. We changed the next morning to another which was slightly better (No 111) near the pool, however very dark and enclosed with opaque plastic in the windows. On a positive note the hotel is located very close to the beach and a very easy walk to restaurants and shops, the pool area had a bar and food was serviced from the hotel restaurant, pool towels were provided and the breakfast inconsistent but usually adequate. The gardens were attractive and the little verandah outside the cottage was pleasant for an afternoon drink and relaxation. Overall this property is shabby and due for a makeover, however it is reasonable value for money for the position.

Keith D.
United Kingdom
July 17, 2015
Ok for two nights in Sanur
I liked the pool area, the staff were all friendly (but this can be said about nearly all hotels in Asia) and I thought it was good value for money
I only wanted to spend a few nights in Sanur and this hotel fit the bill. Really nice pool area if you want to spend time around the hotel through the day. My room was a little dated, but i thought overall it was good value.