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Recent customer comments

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Very good



based on 2673 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 8.9
  • Room Comfort/Standard 8.0
  • Staff Performance 8.0
  • Value for Money 7.7
  • Food/Dining 7.7

8 Pei N.
Singapore
December 06, 2013
My Stay was great!
Service, Cleanliness, Accesibilty
My stay was great, with kuta beach nearby and shopping area... Highly recommend as it is value for the price too....

9 Yen T.
Malaysia
July 07, 2013
Nice and comfortable hotel
Comfortable bed, clean bathroom and close to Kuta beach

7.7 Andre M.
South Africa
July 05, 2013
Mixed feelings, but nice stay at the end..
Location and Friendly Staff
I chose this hotel for its location. It’s situated in the heart of Kuta and you can basically walk to all the attractions / shopping centers in the area. I really have mixed feelings about this hotel, but at the end of the day we had a good time and the staff went out of their way to accommodate us as far as possible. We booked (in February) two rooms and requested one with extra bed for my five year old daughter and one for my elderly parents (76 years old). I also asked for the two rooms to have an inter-leading door so that the grandparents can look after our child (if we wanted to go out for the evening). It started off with when we arrived at the hotel (from their sister hotel) our rooms weren’t ready…. They graciously offered us a free lunch while we wait, but when we were told that our rooms will only be ready at 18h00 that evening, I had to speak up…. Eventually they gave us two rooms (miles apart) and offered to move us again in two days time when new rooms become available. I thanked them for their efforts, but it is day 4 of our holiday and we still haven’t unpacked…. The next morning asst.director of salesPR Manager came to see us at breakfast (which I really appreciated) and apologized for everything. Staff is friendly and accommodating. Especially at breakfast – Resident Manager goes out of his way to make sure everybody is happy and comfortable. At the end of the day we had a very nice stay and a real good time at this hotel. My only two complaints are that the Wi-Fi sucks in this hotel. - Lots of dead spots and not free and the poolside bar service. They only seem to notice you around 15h00 in the afternoon.  A drink at this hotel is very expensive in comparison to other hotels in the same category.

8.3 marino S.
Indonesia
July 03, 2013
Great location hotel
Location,value,big room
This was my 2 nd visit,it seems the reception was overwhelmed. Very slow in check out processing.... We were arrive as family with my 3 years daughter but they gave a twin room. No eager to please the guest. Others department friendliness was ok. Hoping they would improve the service for my next 3rd visit!!!

10 Fitra S.
Indonesia
July 05, 2013
I had a wonderful time staying at Ramayana..
location, hotel design & architecture, friendly staff
The check in process is ery fast where they ahd accomodated our request following our booking...Eventhough it is located in the central of hustle bustle Kuta area, we still can enjoy balinese ambience inside the hotel..We'll be back here for sure..

8 Saratha M.
Malaysia
July 05, 2013
Interesting experience. Lots of interesting places
Good location, friendly staff, good food
Pleasant stay. Value for money. Very near to the beach and art village. Had a great time

8.7 Ika K.
Indonesia
July 03, 2013
Very enjoy it to stay
Great location, close to the beach & shopping area
Satisfied and really enjoy it stay there

8 Mohammad S.
Singapore
July 10, 2013
Clean And Good Sevice
Clean, Breakfest, Large Room
The Stay was good and the internet acess was quite Expensive and contecttion are bad and slow.

8 Ernawan K.
Indonesia
July 02, 2013
the bed its too high, not comfortable
location price and beach

8.7 Johana B.
Indonesia
July 11, 2013
A good hotel very very nice to stay
breakfast, location, swimming pool
i have a very nice stay at ramayana. the location is very very good, the room and bathroom is big and clean, the breakfast menu is so many and the taste is very good.