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Very good 7.6
Based on 466 reviews

Recent customer comments

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Very good

based on 466 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.6
  • Location 7.2
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.4

7.2 Jonathan D.
United Kingdom
April 08, 2016
Hotel Chain
This is a nice enough hotel but just like most big chain hotels but with a Balanese theme. It is a vast complex and you could be up to a 10 minute walk from reception to your room. I am sure that there are many great facilities at this hotel but i was only there for one night and so could not really take advantage.

6.4 Lois D.
March 14, 2016
just nice
nice place with kids

10 Jennifer C.
United States
January 06, 2016
Nice and clean hotel
Friendly staff, clean rooms and good breakfast!
The free shuttle is great to get you to the beach area, it only leaves at certain times so make sure to plan your return so you don't have to walk too far. The staff was very friendly and was able to help me with my business requests

8 Felix B.
January 05, 2016
Good Stay
Clean, comfort, nice service

7.3 William B.
January 02, 2016
Don't go
Staff and food
This is a smokers hotel. If you want to inhale passive smoke from people smoking two packets of cigarettes per day you'll love it. There is also no view it's like a boxed in cannion filled with smokers. And the pool is so small no good for swimming more an ornament than anything else. The gym is good but the spa is very average. Staff are great and really make an effort.

8.3 defi A.
January 02, 2016
Nice place for family with kids
the pool. the live music, near the beach
I ordered our rooms through Traveloka. I like the fact that the hotel provides access to both the hotel and the suite (the suite has a better pool for kids with a slide and play area). I also like the live music provided in the lounge. The rooms were clean and the cleaning service made towel origami (my kids loved to come back to a clean room and found the towel origami on the bed). On the other hand, in the website I got an impression that the hotel has private access to the beach and that the beach would be cleaner, which was not the case. The beach was only 10-minute walk from the hotel however it was far from my imagination of clean white sandy beach. The other thing, there weren't many activities available for kids to do in Sanur in general. I wished the hotel had provided some art/cultural activities for kids (craft/painting/dance lesson and what have you). We'd gladly pay extra for these activities BTW as long as the price is reasonable.

6 Amanda H.
December 30, 2015
Just okay
Good breakfast, nice loby, gym and pooltable
The hotell is a bit run down and theres just a lot of small details that doesn't make you feel as welcome as we have at other hotels in the same area. You can get a nicer hotel at a cheaper price.

8 Khai C.
November 19, 2015
Near to beach, but a bit far from Denpasar
big room, nice environment, near to beach
Near to beach, but a bit far from Denpasar. Room is big and the hotel environment is nice but wifi access limited.

7 Warisa S.
October 15, 2015
Bad experience
Tasty Breakfast, Nice Spa, Near Sanur Beach,
Even though the hotel is old, overall is okay except the staff and very weak internet. I reserved the Pool Access Room. The room is quiet big with a comfy day bed. But I think the door is very strange. The door will lock when you go straight to the pool. This mean you have keep the room card with you all the time or you can't close the door and let the mosquitoes fly into your room. The internet is very poor. We can use the internet with only 2 devices. This is not convenient at all. The staff cut my internet access immediately when I checked out. So I have to ask the lady at the lobby for the access again while waiting for a transfer to the airport. Moreover, the room keeper was really strange. He moved my things on the working desk and in the bathroom. I had a bad experience that he didn't even check my laundry basket and asked me to call to the room service instead. Well, he also knocked the door to say good morning to me early morning. Well, only one thing I like about the hotel is the location. We can walk to Sanur beach and have fish soup at the restaurant by the beach.

6 Chi L.
Hong Kong
October 07, 2015
slightly old