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Excellent 8.1
Based on 471 reviews

Recent customer comments

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based on 471 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.1
  • Value for Money 7.7
  • Food/Dining 7.5

karen G.
November 07, 2011
Lovely resort close to beach
Large room with private balcony & pool in special area of resort
this is our 3rd stay in the village. excellent staff to look after any queries. good free cocktails and afternoon tea. restaurants next to resort they have great japanese restaurant in resort.

Gerben R.
November 05, 2011
Very beautiful hotel, great location.
directly at the beach, clean rooms, hotel has 3 pools, sunbeds at the beach included, nice boulevard in Sanur
we booked a 3 night stay in one of the bungalows. unfortunately the first night they didn't have a bungalow available due to a delay on the refurbishment works. we had to stay in a superior room the first night (which was also quite nice), while we got an upgrade to one of the villa's for the two other nights. on top of this we got the rate difference in return and we were allowed to check out late the last day. a quite generous deal i would say. we enjoyed our stay and we would recommend anyone to stay here.

Carolyn M.
November 04, 2011
Lovely gardens & infinity pool with view to beach
Infinity pool; friendly service; lovely gardens
service for drinks and meals was slow - particularly when settling account when finished. this was more about their processes (ie. separate place to get and pay for food and drinks)than their staff. lovely staff, firnedly and polite.

Frank C.
October 21, 2011
really enjoyed my stay
grounds were stunningly beautiful
Room was wonderful and housekeeping did a great job. We explored a lot and walked the beaches. Breakfast and the pools were grand. Really relaxed in this environment and enjoyed ourselves

Jolene B.
United States
September 26, 2011
Beautiful property, excellent buffet breakfast!
We enjoyed everything about our experience at Segura!
Intimate feel and yet the feeling of spaciousness!

Jolene F.
September 24, 2011
Beautiful grounds and lovely staff
So serene and well kept property. The buffet breakfasts are gourmet and the beach view setting and Balinese music a perfect setting to linger over coffee. Staff went out of their way to be helpful.
We stayed at the Sanur Hyatt one night and it didn't compare to the beauty and amenities of Sagura Village. Good value for the price. I would however, upgrade from the Delux rooms - they are older and have a musty smell. Superior rooms are much nicer.

Lee C.
August 23, 2011
Village grounds and pool very good for families
Great location on the beach, village grounds are very nice with plenty to do for young children.
Hotel was ideally located near to beach and walking distance to the restaurants. The grounds were very well kept and good for families with children. The rooms were a little tired though and in need of a repaint. The breakfast could have been better and lacked a little variety. Overall we were happy with our stay at Segara.

Jason A.
United Kingdom
August 15, 2011
Lovely hotel but lacked social atmposphere
Beautiful gardens and great food
The hotel had great gardens and the staff were very helpful. The breakfasts were nice and the night we had dinner there we were very impressed with the food. The only downside was that the hotel bar closed at 11:00pm so our nights were cut short

Dejan K.
July 30, 2011
Don't look any further for great stay in Sanur
Beautifull hotel estate, beach location, staff
this is a great 4 star hotel, very good value for money. however, rooms needs renovation but this is compensated with stunning hotel surroundings, beautiful gardens and details especially at night. as in almost all bali hotels rooms could also be cleaner. hotel restorant is a bit expensive comparing to 100m away beach restorans.

Michael B.
July 20, 2011
Beautiful grounds but room too small
Loved the location and facilities of resort
we were very impressed by the beautiful grounds as we arrived in the night and everything was lit up. the staff were very friendly and interested and the service good throughout our stay,with the possible exception of the reception staff. we had apparently not paid for an extra bed and were asked to do so on our arrival, we were then also obliged to pay for extra breakfasts for the duration of our stay as well, our room was too small to accommodate this bed, bathroom was small and ordinary. we would stay in this resort again but with a view to upgrade.