arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 757 reviews

Recent customer comments

Filter by traveler type

based on 757 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 7.9

Jonathan Y.
May 30, 2016
Great location, clean, and next to a nice shopping mall. Plenty of good food around, nice gym and swimming pool. In front of the beach. Breakfast was hit and miss, some food is just so-so but wide variety and choices for breakfast. Lost of stairs though, layout of the hotel is a bit quirky. Overall a pleasant stay and experience.

Sandy C.
New Zealand
May 24, 2016
Would gladly come back
From the start when we were picked up at the airport to the finish when they dropped us off, the experience here was wonderful. Clean, spacious rooms and all the facilities needed to enjoy our time in Bali. Great buffet breakfast but recommend ordering simple coffees so it arrives quicker. There was plenty of room in the pool as it wasn't crowded with guests when we were there. Spa facilities and staff were lovely and affordable. Conveniently located to shops and restaurants. We were given a fantastic recommendation to eat at Made's Warang, just perfect.

Haren K.
Sri Lanka
May 12, 2016
Would gladly stay again
Everything was excellent and staff very respectful however I wish they paid more attention to room service orders a bit better. But nothing major.And after requesting for a metered taxi, the concierge shouldn't wait for you to go to the lobby to offer you a hotel taxi saying the metered taxis take 10mins to arrive prior to even calling for one. Just minor things the rest was fantastic.

tachaya S.
April 29, 2016
good location
beautiful view

Edmund Y.
April 24, 2016

somporn P.
April 22, 2016
Our all is good

Lorna N.
Hong Kong
April 18, 2016
A very comfortable experience.
The location of the property is excellent. Staff extremely helpful and knowledgeable. Rooms were modern and well maintained as too were the grounds and facilities. Buffet breakfast was good, not as extensive as other similar star properties but above average. Unfortunately, the coffee was never hot when served but staff were quick to rectify the problem. The Italian restaurant was a pleasant surprise along with Room Service that was prompt, tasty and very reasonably priced. The only real negative would be the size of the pool that is comparatively small and easily crowded at busy times. Overall however, a very positive experience.

Olivia K.
April 06, 2016
Great hotel across Kuta beach
Hotel is right across the street from Kuta beach, which is really great in the morning when there is very few people using it. Friendly staff and clean rooms

Syed M.
April 05, 2016

March 19, 2016
Business Trip
No hair dryer in my room