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Recent customer comments

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Very good

based on 700 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.5
  • Location 6.7
  • Room Comfort/Standard 8.0
  • Staff Performance 8.3
  • Value for Money 8.1
  • Food/Dining 7.3

9 Kirana S.
September 04, 2014
Great location
Location, landscape, friendly staff
This hotel is snugged away from hustle and bustle; we enjoyed the peace and quiet surroundings. The landscape is beautiful, especially the huge swimming pools. The staff are all smiles and friendly.

9 Ben S.
September 03, 2014
Nice Resort with Large Swimming Pools
Pools, breakfast, staff
Booked 4 nights at this resort and can happily say that arriving at 1.30am was no issue at all. The Loft room was large with great views of the swimming pool. This resort is a little of the town centre and the hotel shuttle or a taxi is required whenever you want to venture out of the resort. The shuttle is reliable and the staff very helpful. The breakfast is vast and changes slightly each day. The only negative is that in August the pool is a little cold with very little swimming done.

8 Bok K.
September 01, 2014
relax stay
cozy room, perfect pool view, clean
Room is very clean and comfort. Pool view is very nice especially night time. Huge pool and great pool side area.

5 Desiree L.
August 30, 2014
If you just want somewhere to sleep.....
Bed was nice,
This hotel overall is boring compared to others we have stayed in. Given that you can't walk to get to anything of interested they have really missed the opportunity to entertain there guest who are staying at the hotel. They have 2 big lagoon pools yet a very poor looking pool bar where they serve cheap Vibe brand spirits so you're cocktails taste terrible. The menu is boring and once again you don't have a lot of choice so you have to either pick what they have or travel into Nusa Dua every meal which is a pain. It was a hotel you go, sleep and go out every day and do something.

8 Willem O.
August 21, 2014
Quiet place to relax
quiet place , nice pool, great breakfast
Stayed during public holiday , it was nice, perfect place to relax

8.7 Jacek P.
August 15, 2014
Great Family Holiday!
Family Room, breakfast, swimming pools
I don't have actually any complains about the hotel. The peaceful surroundings, good breakfast and fantastic pools and great service makes it a perfect location for family holiday. The kids loved the family room with two floors and two big TVs with children channels. I would recommend to hire a car for day trips as some people may find a location inconvenient, but for me it was just exactly what we wanted. When our 6-night stay came to an end, my kids simply odd not want to leave. Can it be a better recommendation?

8 Erkan K.
August 11, 2014
Fading belle - but great place to relax
Staff are simply very friendly and helpful, the pool is great and the restaurant is very good for all meals
We had a great time, Segara is a bit out of the way but if you want to chill/relax, a great place to read a book, swim or do nothing. If you want to get out and about, Bali Collection shuttle (free) or taxis are your only option, nothing to do within walking distance. All the employees are great, we enjoyed the breakfasts as well as the meals we had there. The pool is really good and very spacious. The hotel is probably not as flashy as in it's heyday but eberything works good, nice TVs, the pool view balconies are good.

5.3 margareta L.
August 11, 2014
leaking bathroom
food, swimming pool, service
wet water leaking from bathroom tub

7.7 Michael M.
July 28, 2014
Spacious and good view loft room
Good food, spacious room and awesome pool.
The location is a bit far good thing they offer free shuttle to geger beach and bali collection. The wifi sucks since you keep on logging in if you need to check something online but the room and pool are great. My kid had fun on the pool!

8.3 Bianca E.
July 10, 2014
Very nice hotel, very quiet, but not much around
Friendly staff Nice rooms (Laguna access room)
Relaxed and quiet. Not much around so had to eat at the hotel restaurant each night.