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Recent customer comments

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Very good

based on 5236 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 8.1
  • Location 8.6
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 7.2

Libby M.
February 15, 2015
Paper thin walls... very noisy!
location is fantastic... pool... rooftop breakfast
This hotel is extremely noisy... you can hear people sneezing in the rooms next door! Banging doors, screaming babies, fighting couples ... even people scraping chairs along the ground above you!! ... ýou will hear it all!!! Which is such a shame because the hotel is fantastic! The pools are gorgeous , rooms comfy with modern decore, great buffet breakfast and perfect location! The service is average. Check in and check out was a slow ordeal in a hot lobby and my room wasnt ready until well after check in. No one pointed us to our room and we ended trawling the corridors lugging suitcases until we found someone to ask. The pool boy interrupted my reading and persisted talking to me to tell me how he never had a father. Sad dude... but really annoying!!! The luggage storage area is not secure or monitored. We walked up and took our luggage without anyone approaching us to confirm our ownership. Late check out was arranged at 100k per hour which was helpful. Love the location and facilities but will not stay again due to noise factor.

James G.
February 14, 2015
Good if you don't like sleeping

Juergen G.
February 13, 2015
Hotel good - staff bad
Location, cleanness, room comfort
Location good, but the performance of the staff was horrible - wake up call requested, not done! Taxi call - staff ask for extra money!!!

Hong Kong
February 13, 2015
Good location
Location, location, location
Very good location. Easily accessible to skygarden, apache, and to major sight attractions. Room was basic.

christopher B.
February 12, 2015
wouls never stay at this hotel again
Cocktails, roof top pool, location
It's too noise..staff cleaning rooms at 2am in the morning being very noisey running up and down the hall ways..was there a week staff never changed sheets..roof top pool and cocktails were great..

Philippa T.
February 12, 2015
Comfortable, value for money
Friendly staff, cheap, comfortable
Comfortable, fun, nice pool, friendly staff.

Madan P.
February 11, 2015
Convenient and Comfortable
The location is great, it's a 10 minute walk to the beach and it's fairly close to the nightclubs and airport. I found the food and the room service to be good.

Natanya S.
February 08, 2015
Great hotel!
Location, buffet breakfast, well-maintained
Very pleasant stay. Layout of hotel is good, with each room surrounding the ground floor pool. Noise can be heard from other balconies though, as well as from rooms nextdoor. Staff are very nice, always willing to help, incredibly friendly and always smiling. Location is perfect right on Legian street (shops, restaurants, bars), and within walking distance of the beach and Beachwalk Mall. Both the skypool and floor pool were great and very clean. Buffet breakfast had a huge variety, and they now offer two restaurants at which you can have breakfast, the bottom restaurant offering breakfast til 11. Rooms were clean and spacious enough as we didn't spend much time in our rooms.

Brunei Darussalam
February 08, 2015
Location food and swimming pool
Small size but worth it for cleanliness. Small washroom but smart. Small in the inside but 2 amazing swimming pool and dining to enjoy the view.great service staff

Joanne T.
February 07, 2015
Excellent warm helpful staff and management.
Staff, location, value for money.
A very relaxing experience. Staff always had a welcome smile and good morning. Pool area fab, love those pool parties!! Overall a great experience for me.