The Bali Dream Villa Hotel, Bali

I left a hotel in Legian that had been booked through a package when I arrived at the Dream Villas Bali. I arrived in paradise, I was impressed to see that a team of 4 staff was used to clean each villa so they spend minimal time disturbing your peace. I had been for a long walk was tired and slightly lost, one of the staff saw me at the side of the road and picked me up which says to me that the service does not stop at the hotel entrance and they are always looking out for their guests. My holiday started the moment I entered Bali Villas. I was pretty critical after my experience at the first hotel so was looking for faults, there is nothing that would stop me from booking another holiday at The Bali Dream Villas.

Very nice villa & pool. Beautiful design ... but the dream stops here... 1. In the morning, there is basically no running water in the bathroom ... so few water it is difficult to shower (although at night, it works just fine). 2. Very poor service: transfer from the airport is free ... but the driver was not there (apparently because of a "mis-communication". The hotel location being quite far from the city center, they offer free shuttle and ask you to ask for a shuttle 30 min in advance ... be ready to wait an hour. 3. We also had room service one day for lunch and went out after that. We came back late at night to discover that our plates were still there... waiting to be removed. 4. We had room service for breakfast and were brough a pot of tea ... with no cups to drink it. We called to have cups delivered ... and then called again and gave up 1 hour later and never drank our tea...

It is a dream villa, honestly! With only 10 rooms and full crew of staff, what better service can you expect? people are friendly and kind and very resourceful. Location is an issue, one of those places in Bali in the middle of nowhere, very unexpected, but the FREE LIFTS to Kuta, Seminyak or Legian come very handy! they will also drive you to other places as long as they are not so far, also the tours the hotel offers are very well priced for a top end hotel. It is a remarkable place this hotel and I'm sure I will come back again at some point.