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Recent customer comments

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based on 4041 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

Audrey B.
February 28, 2016
Good value
Loved going back to the Haven. Good location.

Stephanie S.
February 28, 2016
Such an experience
comfortable, big and pretty clean
I was stayed in one bedroom pool villa and it was such a pleasure experience. The room is amazing. Big for both of us. The bedroom is clean and full with our necessities. The bathroom is so big and clean. There is a big bathtub with complete foam and relaxing aroma therapy. The pool is big enough for relaxing but not really clean And the in room breakfast is disaapointed. The food already chilled and not good. Maybe the buffet will be much better. It's still a good experience and i'll do come back someday :)

Erich H.
February 27, 2016
Senior Travellers
Elevators does assist us as elderly holiday makers.

Yu-Fang T.
February 25, 2016
too noisy
friendly staffs, good location,
just ok

Charnchai S.
February 25, 2016
Ok , the hotel is located in a good place
Swimming, shopping , eating

February 24, 2016
Nice, relaxed
We stayed in a two bedroom, it was spacious. The staff were friendly and overall it was nice.
We stayed four five nights. Overall it was good

Mali S.
February 22, 2016
modern and large, great shower
balcony, staff, bed
Everything was great but the water in the swimming pool was murky. Some of the other guests were rowdy and disrespectful but that is beyond the control of the hotel.

Farhat G.
South Africa
February 22, 2016
Absolutely a haven
Friendliest staff I have ever come accros, delicious breakfast everyday, beautiful and relaxing hotel atmosphere
Thoroughly enjoyed our stay. Staff went out of their way to accommodate us and all our needs. Breakfast was delicious everyday. The haven is a beautiful hotel. Will definitely be back

Gordana D.
February 18, 2016
In need of a major overhaul.
Great pool, location and staff
Needs a major overhaul to bring it back to its glory. The cracks in the flooring look unsightly. Cost cutting was evident everywhere. Room was not ready when we checked in after 2pm. Room wasn't made up till late afternoon on two days, Lamps in the room needed globes. Shower head was leaking.

Jim C.
February 18, 2016
It's a haven to escape Bali heat
Pool club lounge shuttle to beach
Great best value ever 4 start hotel I stayed in. We were upgraded to a suite with a connection room to children, with balcony and a separate outdoor bed which I didn't expect. Free shuttle to the beach house which was great but I would go early morning or late in afternoon, way too hot in mid day. A number of pools including one 25 meter pool which I could really lap swim, not many hotel has such a long pool. Club louge with shower, food and drink which were fantastic when my family had to catch a late flight to Australia.