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Recent customer comments

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Excellent



based on 4048 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

Robert W.
Australia
December 02, 2015
not a 4star old and to far away from centre
Pool
ok for 2 nites

Lee Y.
Singapore
November 29, 2015
Good location and nice place
Good location, staff are fantastic
Good location, staff are good. However, the room are not very well maintained. The floor tiles are crack, since we have kids running around. Have to be extremely cautious.

Stephanie J.
Indonesia
November 25, 2015
small room, small bed, room so HOT
good location
stay here on monday, booked 2 rooms, and both room air conditioner are super hot, called the room service and they couldn't do anything. FYI Room temperature in both rooms are 29 degree. At night its very noisy. Small room, small bed. definitely not coming back.

Alexander D.
United States
November 25, 2015
Cheap but many issues
Location, pool, bed
Awful check-in--had to wait over an hour and see three rooms until we took one, as the A/C units didn't work in the first two and even the third one was weak and possibly moldy. Other issues continued throughout stay--wifi barely works, key cards had to be changed twice, incorrectly charged for long distance call we didn't make, tour promoters allowed to harass guests inside lobby, nobody answers when calling reception, the (underwhelming) breakfast may have made my husband sick (we were very careful about eating everywhere else), the location is quite busy and noisy. Staff were polite but clueless. Certainly not 4 stars.

Nicole N.
Philippines
November 23, 2015
Good food, good location, friendly staff
Location, accommodation, other services provided

Liem W.
Indonesia
November 23, 2015
Nice Stay @ Seminyak
Comfort, nice pool, location is good
Comfort, nice pool, location is good

Liem W.
Indonesia
November 23, 2015
Nice Stay @ Seminyak
Comfort, nice pool, location is good
Comfort, nice pool, location is good

Emma H.
United States
November 21, 2015
Stay in Seminyak
Customer service, morning breakfast, suites were lovely

Tan M.
Malaysia
November 20, 2015
Horrible receptionist!
Food & Location
Average! The receptionist who checked us in was a little rude from the way she speaks! Then the receptionist who checked us out sort of accused us of stealing their room glasses by asking us where did we put it! We told us we only saw coffee cups in the room and no glasses! Finally, she apologized as she's mixed up our room no with another room who's also checking out at the same time, apparently miscommunication with the housekeeping staff over walkie talkie! How stupid!!! Will never go back to this hotel!!!

Israel R.
Indonesia
November 20, 2015
Excellent location, comfort place, expensive
Food, pool, room
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