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Verified traveler reviews

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Excellent



based on 4050 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

Miardha S.
Indonesia
August 12, 2015
Nice hotel, great location
Location, location, location
Quite nice. The location was the highlight. Very comfy for me and my sister to just walk anytime we want to the nearby shops or spas or restaurants.

MA K.
Singapore
August 12, 2015
great location and service
location,clean rooms,food
Only stayed there for one night but the hotel was very nice with lovely pool. The location was great as it was right in the middle of street with lots of shops. hotel was well maintained and clean. They gave us welcome drink which we took in the cafe over-looking the busy street, very cool. It was a bit of a walk to the beach but totally doable and worth it. Great value for money and i will stay there again.

Jim C.
Australia
August 11, 2015
a haven in seminyak
location, breakfast, value
:)

Mark B.
United Kingdom
August 11, 2015
I will stay here again.
Upgrade, size and atmosphere
This is the second time I have stayed at this hotel and the second time I have been upgraded to 1 bedroom suite, not sure if I am just lucky or it's some kind of strategy. The suite was massive, really comfortable and great bed on the balcony for chilling. The only thing that was annoying was the bath. I really wanted a bath as I was very sick (unrelated to the hotel) and the water pressure wasn't very good and the hot water stopped being hot before being half full. So if you're someone that enjoys a bath then maybe not the best spot. Everything else though was fantastic and I would recommend it to anyone. The staff should get a mention too as both times I have stayed here that are all smiling, speak english and are very helpful on all levels of the service.

Andy P.
Indonesia
August 07, 2015
Great location and nice poolside hotel
Location, poolside suite room, nice staff
The overall stay was good. Only the wifi sucks.

Bram M.
Indonesia
August 07, 2015
Great and comfortable roo
Location, design, comfort
Great stay in great suite room.

Montague B.
United States
August 07, 2015
Very pleasant, super staff, but an ageing property
Without exception, all staff were warm and welcoming. Their training was thorough...
I used to live down an adjacent lane, and it seems like only yesterday that The Haven was under construction, then newly opened. However, almost ten years have passed, and the hotel is showing wear. In my suite (#412) ceramic tile was broken in the bathroom, and there were cracks in the bedroom floor. Hot water never reached my tub/shower; water pressure was low. The tub needs re-glazing. Wi-fi was erratic; a sheer curtain in the living room was off its track. That said, the apartment was immaculate and very comfortable. As mentioned above, the staff were charming. But it's time for The Haven to contemplate a program of room renovation...

Bastian B.
Germany
August 07, 2015
Very pleasant stay, with slight annoyances
breakfast, location, breakfast
Everything was nice, especially the breakfast. Only two slight issues: We were told that the room would be ready "in half an hour" for two hours when checking in. The door to our room looked like it closes automatically, but stops just short of actually closing. This lead to us leaving the door open while we were away. Luckily, nothing was stolen, but the staff seemed entirely indifferent, so this probably happens frequently. Be careful with your door!

Adriwanto D.
Indonesia
August 06, 2015
A good stay overall.
Location, Convenience and Service
Very good overall. However, bathroom in the 1 bedroom suite cud need some touch up and add a flexi shower stick in addition to the above shower head, located in the tub.

John W.
Australia
August 05, 2015
Perfect location in the middle of everything
Location, pool, scenery
When i arrived the receptionist was struggling to find my booking on the computer. I had to show her my email from agoda and the process took 10 mins before we got to the actual check in. Rooms were quite big, clean. Pool area and scenery were synonymous with bali. Accidentally forgot to book breakfast in the reservation and at US 20 per person per day was a bit pricey. Everything that the hotel sells is measured in US dollars. My room had a faulty broken bathroom tap that kept coming off, the lid for the kettle was broken and then the bath tub became clogged up. The single beds for the room could not be put together as well. Overall a nice stay though