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Verified traveler reviews

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Excellent



based on 4067 reviews
  • Cleanliness 8.3
  • Facilities 7.7
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.6
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Montague B.
United States
August 07, 2015
Very pleasant, super staff, but an ageing property
Without exception, all staff were warm and welcoming. Their training was thorough...
I used to live down an adjacent lane, and it seems like only yesterday that The Haven was under construction, then newly opened. However, almost ten years have passed, and the hotel is showing wear. In my suite (#412) ceramic tile was broken in the bathroom, and there were cracks in the bedroom floor. Hot water never reached my tub/shower; water pressure was low. The tub needs re-glazing. Wi-fi was erratic; a sheer curtain in the living room was off its track. That said, the apartment was immaculate and very comfortable. As mentioned above, the staff were charming. But it's time for The Haven to contemplate a program of room renovation...

Bastian B.
Germany
August 07, 2015
Very pleasant stay, with slight annoyances
breakfast, location, breakfast
Everything was nice, especially the breakfast. Only two slight issues: We were told that the room would be ready "in half an hour" for two hours when checking in. The door to our room looked like it closes automatically, but stops just short of actually closing. This lead to us leaving the door open while we were away. Luckily, nothing was stolen, but the staff seemed entirely indifferent, so this probably happens frequently. Be careful with your door!

Adriwanto D.
Indonesia
August 06, 2015
A good stay overall.
Location, Convenience and Service
Very good overall. However, bathroom in the 1 bedroom suite cud need some touch up and add a flexi shower stick in addition to the above shower head, located in the tub.

John W.
Australia
August 05, 2015
Perfect location in the middle of everything
Location, pool, scenery
When i arrived the receptionist was struggling to find my booking on the computer. I had to show her my email from agoda and the process took 10 mins before we got to the actual check in. Rooms were quite big, clean. Pool area and scenery were synonymous with bali. Accidentally forgot to book breakfast in the reservation and at US 20 per person per day was a bit pricey. Everything that the hotel sells is measured in US dollars. My room had a faulty broken bathroom tap that kept coming off, the lid for the kettle was broken and then the bath tub became clogged up. The single beds for the room could not be put together as well. Overall a nice stay though

Mark M.
Singapore
August 03, 2015
Did not received the room i asked for?
the free massage, free lunch
I stayed there only one night, disappointed as we did not get the suit we ordered. however Manage was nice effort to offer lunch and free massage to replace the short fall

Jessica H.
Canada
August 02, 2015
Mediocre at best
Beach side area, breakfast, balcony
I was disappointed with the haven. Although I looks nice in the pictures it is pretty run down. The pool is nice but very loud, especially when people swim before opening hours. We had an animal in our room one night and found that staff did not deal with the situation appropriately. The breakfast was excellent and beach front area was lovely (and underused by many hotel guests). I would say it is more of a 3 star hotel. Not awful but not what was promised

Matthew H.
United Kingdom
August 01, 2015
Great hotel
Location , value , service
I travel a lot to bali and always looking for value , Hevan is my choice of many hotels I have tried . Well worth the stay.

Jesse G.
New Zealand
July 31, 2015
unclean
location pool location
the room was fitted out nicely. only it smelt damp and mouldy. the mirrors weren't clean and had marks all over them. shower didn't feel like it had been cleaned and glass was dirty. i also wasn't able to change the air conditioner temperature and settings and it appeared to be broken.

R B.
India
July 31, 2015
Excellent Staff
Location, Room Quality and Sleep
Everything was fine. Except the travel desk is charging very high cost for day tours.

eren Y.
Turkey
July 30, 2015
Good stuff and nice location in Seminyak
Pool, location , stuff