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Recent customer comments

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Excellent



based on 4041 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

Maria S.
Australia
September 11, 2014
Below average
three best things about this hotel I would say is the location the breakfast and the location...
My stay at the Haven was very short, just an overnight stay as my flights back home had been cancelled. I booked the Haven from the airport to accommodate myself and two children. When I arrived to the Haven they still had not received notification from Agoda that the reservation had been made and payed in full and despite showing the staff at reception the confirmation in my email and also my banking account where the moneys had been withdrawn they would not allow us into our room. After having flights cancelled and then waiting almost an hour with two minors in the lobby of the hotel after midnight this was not a good first impression. The rooms were ok but certainly not worth what they command in price. The location is perfect close the beach Bintang and pretty much walking distance to most things like eateries and shops. If you are sunlover the pool is shaded for the most part and hard to get any sunbeds which get any sun as the hotel and trees shade most of them. It really should be more of a budget hotel.

Faisal G.
France
September 10, 2014
Good hotel for the price and well located
Rooms, location and value for money
Hotel is good, rooms are big, maintained (too some extend) breakfast is good and well located in center of seminyak.

peter N.
Australia
September 09, 2014
My happy stay at The Haven...
location, very friendly,nice rooms..
l have been very lucky with service from hotel staff.. l have never had problem, through out my 10 to 12 stays at the Haven...

bradley K.
Australia
September 09, 2014
Great
food location price
Great

huiwanto A.
Indonesia
September 09, 2014
Nice Pool, Great Location, Comfy Room
Nice Pool, Great Location, Comfy Room
Relaxing environment, yet easy to access good food and shops nearby.

cuiya Y.
China
September 08, 2014
worth to stay
staff are so nice
pleasant

Pauline H.
Australia
September 05, 2014
Just fabulous
Location location location
Excellent

Bryce B.
New Zealand
September 05, 2014
Excellent location for shoppers
Location - The friendly service - reasonable price
Very good however the hotel needs to open up earlier for breakfast for those who get early flylt

Muhammad H.
Singapore
September 05, 2014
First time in Seminyak area
Location around shops but far from oberoi and legian shopping
bedroom was superb but the suite location was at the back of the hotel which is far away from the main entrance.Pool was freezing cold.

Trevor E.
Canada
September 05, 2014
Haven in Seminyak Bali
Easily the Staff as number 1, value and courtyard
My stay was very good actually. The value (about $100 Cdn per night) for the room I had was definitely affordable and a plus. However, what makes this place stand out is the staff! They are always so friendly and accommodating. I had an issue with my safe after midnight and they sent 2 individuals up right away to fix it. (which was surprising) As well, a few days later my roof A/C started leaking water a bit. I asked the front desk to send up someone whenever to take a look but they offered me a new room instead and followed up with a call and letter to see if everything was fine with my relocation. Service is definitely A+ here. The room itself was clean, great large bed and a balcony overlooking the courtyard on the 4th (top) floor with a mini safe and fridge. Lots of storage space with work desk and a wall mounted TV. Large stand up shower stall with frosted glass (no tub) along with a pull down screen for shy couples. Water pressure decent and hot. Several pools (2 larger ones) and a mini gym. Breakfast was included and it was great with ample options. Lots of security on the premises here as well. Had a few minor issues with things not functioning properly but the situation was always rectified in a satisfactory and timely manner. There was some construction going on for the duration of my stay which was noticeable but not intolerable. Some ant issues but I'm finding this is quite common in many locations in SE Asia. However, to their credit, the Haven was aware of the issue, and gave notice that they would be spraying to rectify the problem in the coming days. My biggest issue (if you want to be picky) was the door fittings. The "fit and finish" was just a little off here with many cupboards not fitting together quite right, some damage on the doors, etc but not a huge deal really. All in all, I would definitely stay here again in the future!