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Recent customer comments

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Excellent



based on 4048 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

cuiya Y.
China
September 08, 2014
worth to stay
staff are so nice
pleasant

Pauline H.
Australia
September 05, 2014
Just fabulous
Location location location
Excellent

Bryce B.
New Zealand
September 05, 2014
Excellent location for shoppers
Location - The friendly service - reasonable price
Very good however the hotel needs to open up earlier for breakfast for those who get early flylt

Muhammad H.
Singapore
September 05, 2014
First time in Seminyak area
Location around shops but far from oberoi and legian shopping
bedroom was superb but the suite location was at the back of the hotel which is far away from the main entrance.Pool was freezing cold.

Trevor E.
Canada
September 05, 2014
Haven in Seminyak Bali
Easily the Staff as number 1, value and courtyard
My stay was very good actually. The value (about $100 Cdn per night) for the room I had was definitely affordable and a plus. However, what makes this place stand out is the staff! They are always so friendly and accommodating. I had an issue with my safe after midnight and they sent 2 individuals up right away to fix it. (which was surprising) As well, a few days later my roof A/C started leaking water a bit. I asked the front desk to send up someone whenever to take a look but they offered me a new room instead and followed up with a call and letter to see if everything was fine with my relocation. Service is definitely A+ here. The room itself was clean, great large bed and a balcony overlooking the courtyard on the 4th (top) floor with a mini safe and fridge. Lots of storage space with work desk and a wall mounted TV. Large stand up shower stall with frosted glass (no tub) along with a pull down screen for shy couples. Water pressure decent and hot. Several pools (2 larger ones) and a mini gym. Breakfast was included and it was great with ample options. Lots of security on the premises here as well. Had a few minor issues with things not functioning properly but the situation was always rectified in a satisfactory and timely manner. There was some construction going on for the duration of my stay which was noticeable but not intolerable. Some ant issues but I'm finding this is quite common in many locations in SE Asia. However, to their credit, the Haven was aware of the issue, and gave notice that they would be spraying to rectify the problem in the coming days. My biggest issue (if you want to be picky) was the door fittings. The "fit and finish" was just a little off here with many cupboards not fitting together quite right, some damage on the doors, etc but not a huge deal really. All in all, I would definitely stay here again in the future!

dennis S.
Indonesia
September 04, 2014
holiday
clean comfort strategic
satisfied

Robert W.
United Kingdom
September 03, 2014
Noisy
Good location, Nice place but very noisy
The hotel is nice but all rooms face the pool. I'm a light sleeper and was woken up everyday (sometimes as early as 7am) but other guests in the pool. When I'm on holiday, I just want to relax and sleep in. I wouldn't stay here again because of the noise. If you are a heavy sleeper, you'll love this place. Nice hotel, very friendly staff.

AMRATPAL O.
Malaysia
September 03, 2014
Good hotel
Location, the staff was pretty good.
Was good, but I booked the hotel for 5 nights. When we arrive the hotel the front staff told us that there was no room with queen size bed, only single bed. Was really disappointed with this, spoke to the manager and he was not a help at all.

JUAN I.
Indonesia
September 03, 2014
poor food quality at haven
location
Average the breakfast was awful need to be improved.

Andrew L.
Australia
September 03, 2014
Awesome place
Location,room and buffet
Awesome place to stay! Highly recommend it