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Recent customer comments

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based on 4038 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

Veronica W.
June 06, 2014
Relaxing, comfortable.
Suite was large and luxurious, breakfast had a good variety of food, quiet location.
The Haven suite was beautiful, we upgraded to the suite, after the Haven room we checked into had an awful mouldy smell in it, the cost to upgrade was US $50.00, I would only recommend the Suites at this hotel, the pool is lovely, though does not get enough sun, due to being narrow and having the hotel rooms towering either side.

Adam E.
June 04, 2014
A bit on the pricey side but very attentive staff
staff; size of suites; access to Seminyak
Very good.

Tarun M.
June 03, 2014
Boutique Island Contemporary Rooms
Central Location, Easy Access to Beach, Great Restaurants Around

Chiew L.
June 03, 2014
Stay was good except some hiccups
Staff friendliness, staff attentiveness and flexiblity
The stay was good except that the door cards cannot be use during a few occasions and we have to bring them all the way to the front desk to get it replaced. Everything else was good and staff were very friendly and attentive. Response time was quick.

Fivendra F.
May 31, 2014
Good location, nice rooms, nice swimming pool
Well located, nice rooms, nice pool
The Haven was such a nice hotel, it was centrally located and it's so easy to reach the beach (about 10 mins walking), the room was spacious with a balcony, and the swimming pool was nice. About the breakfast the variety of the foods was ok. The waffle was yummy but the food on the bar was so so.

Emilie C.
May 30, 2014
quite expensive for the stay
pool, breakfast
hotel and rooms were nice though quite basic for the price. The place is divided into hotel part and suites & villas part which is WAY better but when you come from the hotel you have no access to the best part! Hotel part is very far from beach. it creates a weird atmosphere to divide the place into two different comforts.

Benjamin J.
May 29, 2014
It was lovely
Great pool and environment. Great staff and good location.only room too small
My stay at the haven was great.the staff was very helpful and cheerful.very nice and big pool.near to the shops and dining areas

Neil T.
May 28, 2014
Great a location
Price location location

Suzanne G.
May 26, 2014
The Haven - Quiet with Great Location
Great pools, excellent location & attentive staff
My family & I (2 Adults, 3 teens) enjoyed staying at The Haven(Suites).It's located on the border of Legian & Seminyak, 5 minute walk from the beach & 5 minute taxi ride to all the lovely Seminyak restaurants. We stayed in May(off season) so paid a little less than usual which was just as well as the rooms are a little tired. However, they are clean, in good repair and the 2 bedroom suite we had was HUGE, so if you have teenagers/older children it was great to have a little bit more room to spread out in. The pool and gardens are lovely, with the pool having the coldest water I've ever experienced in a Bali resort(which is a lovely change)! The staff are very attentive with good English skills. I would definitely stay there again as it was quiet with a great location. Happy Holidays!!

adrian D.
May 25, 2014
A perfect fantastic and will definitely come again
Perfect location, clean, cozy, a must visit hotel
Perfect, need more time to spend there, and must visit again