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Recent customer comments

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based on 4039 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6

Wai Y.
Hong Kong
February 01, 2014
nothing nothing nothing rusbblish

Bethany P.
United States
February 01, 2014
Great location with attentive staff
Location, friendly staff, design
Our stay at the Haven for our honeymoon was amazing. Everyone at the hotel is eager to help and please any way they can. The proximity to the beach and other areas around made it easy to explore on our own. I would highly recommend a stay here!

Mardi L.
February 01, 2014
I would not use the standard room, too noisy loung
the suite is comfortable
above average,it is a city hotel.. the massage is above average..must book 3 days ahead, for value.

Kunal T.
January 30, 2014
Nice, clean and large room
Nice, clean and large room
I had booked a standard room but we got upraged to a suite. Unfortunately the suites were at the back of the hotel which was a bit of a walk from the lobby. The room was a good size and clean. The hotel offered free wifi. In terms of value, I would prefer a budget hotel because this hotel does not offer much more.

Wayne T.
January 30, 2014
Very good but check in staff not very friendly.or
food, room and facilities
It was great good room good facilities good breakfast

Michael R.
United States
January 30, 2014
Affordable dinning out in the city.
Breakfast, pool, most staff friendly.
After arriving I realized the dollar value paid was not consistent with what I could get in the very immediate area. Now I know where my money will go next time. I will not stay at this hotel for what I paid at the same time frame never, I could got better accommodation 5-7 miles away. The Best thing was seeing that smiling girl at the Breakfast daily, I can see it now. That was refreshing she was so good with people. The front desk staff they are not very knowledgeable about how to handle guest reservations check in. Later as I observed them closely I figure it out why. Well they are not well trained because they are doing 100 things, besides reception, so they are not good at the front desk that is not theirs main job, seen them at the restaurant, breakfast area,cleaning etc, etc. So is not their fault( management fault)trying to save a buck, but guest won't return no more,surely I won't, so who loose?. I am in for cross-training but no abuse of staff and mediocrity. That is my two cents.

Michael T.
January 29, 2014
Nice place to be based for eating out and shopping
room size, friendly staff and location
We enjoyed our stay and will stay again. The staff were all friendly and the suite was large and comfortable.

Melissa C.
January 27, 2014
Better than expectation
Spacious, clean and good location.
As much as my friend and I would love to book a villa, we had to book a hotel due to our budget and there were only 2 of us. Although no one recommended this place to us, the reviews on Agoda seemed pretty attractive so we went ahead. No regrets. Decent clean room, big balcony, pool view, friendly staff. All the famous local eateries were unbelievably nearby. Like Warung Made, Wahaha, Pak Malen etc. If you're staying here, spend one full day in Seminyak then one full day in Kuta. It helps in saving taxi fare! The only minor problems were maybe a few mosquitoes? (well only my friend got bitten I didn't), not many sockets to charge our phones, there's a live band at night (it's actually not that loud) and the buffet breakfast is alright only. :)

January 27, 2014
good, clean and comfortable
Yes, clean, nice and comfortable
So far I would say it is the best hotel during my stay at Bali.

Carl R.
January 27, 2014
Convenient hotel, close to the airport
Clean with friendly personnel
We had a good stay at The Haven. The rooms are large and very light. Buffet breakfast was good. There is a nice large swimming pool and a smal gym. The hotel is centrally located and only a 10 minutes walk to the beach.