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Recent customer comments

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based on 4069 reviews
  • Cleanliness 8.3
  • Facilities 7.7
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.6

Ainslie S.
January 20, 2014
Non attentive staff
The hotel looks lovely in the photos but it is not so great when you get there. My room was dirty, black hairs all over the place. The staff on reception were not customer service focused at all, they would be talking amongst themselves aswell.

Tanja B.
United States
January 18, 2014
The name means what it says
Location, graciousness of the staff, landscaping
This really is a haven in the middle of easy to walk to restaurants, shops, supermarket, even a pharmacy nearby...and the boys could walk with their surfboards to the beach. This hotel is beautiful and the grounds are landscaping I saw in Bali. We stayed in the suite building...a two bedroom suite for our family of four (got an amazing deal on Agoda) was spacious and perfect for us. Two pools, including one with a basketball hoop, yea. Now let's talk about the comfortable, and my husband and I are STILL talking about the linens and the pillows. We ended up extending our stay day by day because it was a hard place to leave. If you are going to be in Seminyak, this is the place.

Kevin T.
January 17, 2014
nice place
nice place huge room

Mun M.
January 15, 2014
The hotel I will be coming back to again & again
Beautifully designed room, the swimming pool and security guards who literally stop traffic just so you can cross the road

Raziel M.
January 15, 2014
spacious suite rooms good housekeeping friendly staffs
overall stay was amazing there was just some hiccups during check in as they are not flexible regarding check in time, we'd arrived at the hotel at 12pm and was directly informed that check in time is 3pm. I understand, but maybe they could be more flexible in the future & try to anticipate guests need to try to understand too that guest are too tired from the flight too. so after we are told that the room is not yet ready we went out & have a stroll, we arrived back at the hotel at 2:30pm and guess what, the room is not yet ready!!!! And that's the only time when we we're offered a welcome drink! But besides all these the room is perfectly cleaned & beautiful, as well as the staffs around are really courteous & friendly! they have good breakfast too!

January 15, 2014
Good hotel but litle bit Old
Big space Room , good terrace , good Living Room.
The Suite Little bit Old , Classic But The Air Conditioning was very Bad in Master badroom , I change the room twice but still bad Aircon , need to change the aircon to a new one . The worse thing is the receptionist hold my credit card bills hanging for 10 to 15 days ( stupid idea )

Hendrik W.
January 14, 2014
comfotable hotel
good design, luxury hotel, world class hotel
comfortable, good quality, good services, world class hotel, dreaming hotel for couplez, famalies, so i miss this hotel

Handy Y.
January 14, 2014
Fantastic hotel
Nice room, friendly staff, goof location
very comfortable room and near to entertainment the room very clean and the staff very friendly

Chua S.
January 14, 2014
The beach Club
Comfortable , except that I do not understand why being in a suite room there was only two wine glasses but no drinking glasses. + what's the use with a kitchen whereby no cooking utensils is provided.

Heny S.
January 14, 2014
affordable hotel with central location
central location near seminyak area, within walking distance to double six area, very nice live music in hotel lounge area
very very memorable, will surely repeat the stay whenever in Bali