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Recent customer comments

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Very good



based on 396 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 5.3
  • Location 6.9
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 6.7

glynn H.
Canada
December 24, 2012
cute , clean hotel but not close to the beach
small and quaint, quiet
20 room hotels plus villas.. its very quiet at the Villa Diana with such a small hotel. breakfast is good offering eggs, toast , fresh juice , coffee tea and some indosian food. the rooms are small but modern and very clean. staff are attentive and polite. 15 min walkfrom shopping and restaurants .. i loved this hotel and would definitely stay here again

Narimah H.
Singapore
December 07, 2012
great hotel but location iis inaccessible
quiet stay & helpful staff
The hotel location was away from the busy nightlife of Bali,so me & friends were able to have a relaxing chill time at the villa. We especially enjoy the location of the pool which is right in front of the deluxe rooms. It was worth every cent & we had a good time. The only downside to the standard room is that we had to climb the stairs up to the 2nd level which is a little challenging if you have heavy luggages or children prams. It would be wiser to choose the deluxe room which one of our friends did as it is on the ground level & there is a bigger balcony with a nice couch. It was nonetheless, an enjoyable trip for me & my friends.

Sheikh S.
Singapore
December 05, 2012
Great location and great room
heart of seminyak, very quiet and good location
Its a very new villa so everything seems to work perfectly like aircon and bathroom and bed is comfortable.

Amelia K.
Malaysia
November 30, 2012
Nice Rooms but lousy
Location
The aircond was not working in the room and there is no tea/coffee making facility. Room is next to the coffee house so noisy

Enoch K.
Malaysia
November 21, 2012
Pleasant Surprise Witt This Hotel
Very near to seminyak and yet you do now feel that you are in town centre.
Checked in late at night and found out the aircon for my room was not working. Was upgraded for free to a villa the next day which made the whole trip so much more enjoyable! Staff's were friendly and had a great time there. Would not hesitate to be back again.

Ellen N.
Singapore
November 14, 2012
Amazing standards for cheap price
Staff are polite
The hotel staff arranged our airport pick up and was prompt when picking us up. We were delighted to know that we will be given a free upgrade. Beds are not as good however,everything else makes up for it. Note: there's is NOTHING around the hotel. Make sure you got everything you need if not you need to take a cab out to town to get items. Cabs are cheap and the hotel will call on your behalf.

Kunj G.
United Kingdom
November 11, 2012
Beautiful set up, peaceful stay
clean, stunning and comfortable
i really enjoyed my stay at this hotel. very nice setup, rooms are big, bed was comfortable, bathroom looks great. pool and garden look beautiful.

Brittany M.
Australia
November 09, 2012
Perfect Location, Amazing Service
Privacy, Location, Service
Myself and a group of friends recently stayed at Villa Diana. No complaints can be made about this residence, the service was exceptional, location fantastic being walking distance to the main shopping strip in seminyak and a short Taxi ride to Bali's main attractions. Our room was very spacious, clean and private. Breakfast was substantial. Overall a very pleseant stay and great value for money. Only thing I would reccomend would be bring plenty of mosquito coils and aeroguard as I found there to be a lot of mosquitos around at night.

Mohamed M.
Malaysia
November 08, 2012
Good service and Great Location
Clean, Nice room ,has a beautiful garden and pool view.
It was a great pleasure staying at the hotel,service was excellent with friendly and helpfull staff.

Amanda W.
New Zealand
November 06, 2012
I won't stay there again.
Swimming pool, aircon, fridge, contential breakfast
We got to our accommodation really excited and we were greated with a smile and a welcome drink and then shown to our room. There was no further information given of what the hotel had to offer other than what we booked online (breakfast to be included). English very limited and hard to understand, I understand fully although I used hand gestures and talking clearly and slowly as best I could for the receptionist to understand me. In the end she got another person to come and help. I found their customer service to be poor. I asked about the shuttle service they offer and apparently they only take guest to and from the airport and no where else therefore suggestion of taking a taxi was made to get around or they could arrange a driver for 600,000rp ($60.00). The hotel didn't have any activities for guests or any literature of day excursions. The walk into Seminyak town was only 15minute from the hotel. Myself personally I won't be going there again.