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Very good 7.2
Based on 1073 reviews

Recent customer comments

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Very good



based on 1073 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 5.3
  • Location 7.6
  • Room Comfort/Standard 7.3
  • Service 7.4
  • Value for Money 7.1
  • Food/Dining 6.8

rudy S.
Indonesia
September 22, 2014
cleanliness is an issue..
friendly staff, my expected location when stay in bandung
Found cocroaches in the room&bathroom and when i look below the bed, found tissue paper and hotel's note paper, and i don't think i need to mention about the dust below the bed..

Caroline L.
Indonesia
September 21, 2014
Not as it looks
Location and parking
Room is not that clean, hot water is sparse, noise from next room is loud. Wifi connection is really bad. Not value for money.

Tarsiah T.
Malaysia
September 05, 2014
worth the room rate. clean n great service
location, service and clean
Satisfactory.

Tasaufa A.
Indonesia
August 25, 2014
Standar
Location

Josua G.
Indonesia
August 22, 2014
Great hotel!
Food, Clean, Location

Muhamad A.
Indonesia
August 12, 2014
Nice place to stay
comfort, value for money and friendly staffs

Rachmitha A.
Indonesia
August 05, 2014
Nice hotel in nice location
The hotel located in quiet area not too noisy neighborhood, the staffs are friendly and helpful, the room is comfortable
I had a great stay at Grand Serela Setiabudhi. I was there in the holiday season where there were a lot of guests stayed in that hotel. Eventhough the staffs were very busy they're still friendly and helpful. I would stay again at this hotel later.

Riva J.
Indonesia
August 04, 2014
great place to stay with kid
comfort, hospitality, location
Quite memorable since my kid was very happy to pkay in the room

Wei G.
Malaysia
August 04, 2014
Average
Room

Adhi S.
Indonesia
August 01, 2014
Nice place, tasty breakfast, need improvement
Three good things to praise: spacious lobby area, carpeted room floor, spacious room size.
It was during Ied holiday when we decided to make trip to Bandung. The hotel located near to Jl. Setiabudi - an important access to reach Cihampelas, Cipaganti and upper Setiabudi area (where Rumah Mode is located). The parking area is limited. Staff were very polite and friendly. Lobby is spacious with aquariums for decoration. Our room was located on the first floor but in the other building. To reach the room, we should cross a restaurant and get into another lift. It is a bit complicated and some guest actually got lost. Room: the floor is carpeted nicely - a good point for hotel in Bandung because the floor sometimes become cool due to air temperature. Toilet is fine. Hot water is okay. Flat-screen LCD TV but the remote was not working, probably the batteries are weak. There's condiments like tea, coffee and drinking water. There's also safety box. But we could not find the refrigerator in the cabinet that supposedly made for it. It is good that we get extra power plug for our gadgets. The electric connection for water boiler was drawn from that electric plug. We do afternoon check-in and off to Ciwalk until evening. Although the price for additional two children is lower than other hotel at the same class, the service of getting a table for 4 people is dissapointing. We waited 30 minutes and then decided to ask the waiter to open new table for us. Egg corner was served by a student - and the service is like programmed. She did not ask how many eggs the guest would like for sunny side up and cooked the egg to 5/6 done while it was requested for half done. In short, there are positive points: (1) helpful & friendly park/security staff, (2) spacious room (3) carpeted room. Negative points: (1) limited parking space, (2) difficult to find the room in the other building, (3) some area of improvement in the room facility, (4) difficult to get table for breakfast - especially when there's plenty of guest during holiday.