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Very good 7.7
Based on 1112 reviews

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Very good

based on 1112 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 8.3
  • Location 6.6
  • Room Comfort/Standard 8.1
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.3
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Segar S.
June 25, 2016
Good experience
Friendly staff. Various activities. Had a great time

Leona B.
June 24, 2016
Clean, comfortable, well-trained staff
We have seldom been as reluctant to end our holiday! Our two-bedroom suite at the Holiday Inn Batam was comfortable and very clean. An extra TV in the main bedroom allowed parents to continue watching after the children were in bed. We arrived before the official check-in time but were given our room with no fuss. The buffet breakfast had plenty of variety and catered to international as well as local tastes. The freeform pool with water slide and floating beds provided entertainment for the children while Balinese-style spa was good for adults. In all areas-reception, cafe, room service, drivers-the staff were helpful and seemed genuinely to want to be of service. Suggestion for improvement: have an intimate dining outlet e.g. Italian cuisine. Overall, a very comfortable and pleasing experience.

Aik G.
June 21, 2016
Disappointed trip
There's not much games in the game room and it operating hours starts from 10am. The games are managed by the sports lounge and you need to sign in and out. We wanted the 9 year old to try out billiard since no one is playing but it is only for 12 and above but inside the game room toddlerservice are playing and throwing balls around. We were very disappointed that a 9 year old cannot play but toddlerstill are able to. All facilities were very old and no maintenance. They only have 2 floats in the pool and we didn't get a chance to use it as other people are holding onto it. I have booked 2 rooms and requested it to be next to each other but we're assigned to rooms that are separated by a long corridor (not convenience for children to travel one room to another) the staff said the room is next to each other. Kid club is only for 4years and below. There is no kids eat free. We dine in the restaurants throughout the trip as it was raining everyday. They still charge us 5 pax. Room has room telephone not functioning properly. BBQ Seafood was disappointing. Seafood were not fresh and each person about SGD 35++

Yukyeong J.
South Korea
June 20, 2016
Good stay!
Good stay!

Ekkehard P.
June 16, 2016
Nice staycation
Nice getaway for a couple of days. Friendly and helpful staff.

Nuraini R.
June 11, 2016
Awesome spa and pool
Spa prices were competitive with those at Nagoya and the sessions were so relaxing. Huge pool with varying depths and a cute kids area. Complimentary candy floss and popcorn in the lobby. Efficient staff who helped us book last minute ferries.

noraslenda D.
June 06, 2016
To add on more varieties for breakfast buffet.
The place is really good for those with kids. But too far from town and shopping area.

June 06, 2016
nice place
quiet place for stay, but not many choices for food outside

Sathiya K.
June 04, 2016
Awesome Staff
Awesome staff. There were very friendly and helpful.

Edwin L.
May 31, 2016
Good service and family friendly
We are a family with both old and young travelers and the resort has almost everything to keep us entertained for a few days. The Chinese restaurant serves good food too