arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.6
Based on 1314 reviews

Recent customer comments

Filter by traveler type
Very good

based on 1314 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.8
  • Location 7.5
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 7.0

SalbiahSemedri E.
February 25, 2015
Gd hotel
Gd breakfast ,Nice hotel & Gd service

Chong T.
February 23, 2015
Value for money
Quite near to the mall 10min walk
Facilities are old

Jacinta L.
February 23, 2015
Not worth what you are paying for
Quiet location only
This is the worst hotel stay! 1) We booked 3 business suites for 4adults and 2 older children. Half hour after we checked into the hotel, we had guests trying to get into 1 of our rooms! Luckily we locked it so they could not get into the room. How can this happen in Novotel?? This is a 4* International chain hotel! We can't imagine what would have happened if we were out and come back to find other people in our rooms with our luggage?! 2) We had to repeatedly ask for towels and bath mats for all 3 rooms. One of our rooms was informed the hotel does not have enough towels!! another room did not get the towels at all, only 1 room was lucky to have towels!!

norhayati M.
February 12, 2015

Trudy T.
February 08, 2015
room is old and dirty
the staff were friendly and were prompt for any request. location is good as its very near to harbourbay terminal.
The hotel is quite old n dirty. We were initially being allocated a room, where we found a cockroach on the bed, and we quickly called for a change of room which was promptly rectified by the staff. The service from the staffs are commendable.

February 07, 2015
No breakfast!
Hot Water, Wifi and cleanliness
I book with hotelclub and got breakfast included. Hotel lobby inaccessable to motorcycle. Very out of the way in terms of shopping. Shuttle provided is only one way

Nurrulhuda Z.
February 01, 2015
clean hotel, free shuttle bus, room service food was nice.

Eng T.
January 30, 2015
value for money
value for money, near to harbour bay ferry terminal, the friendly staff
pleasant one with friendly counter staff. near to harbourbay ferry terminal, good for those who may like to have seafood :)

Mohamed S.
January 30, 2015
Good and Pleasant stay
Location, facilities, Comfortable

Ditric P.
January 16, 2015
Good hotel
Comfort, quiet & services
Good. However, the hotel should provide ferry shuttle to Harbour Bay Ferry Terminal.