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Recent customer comments

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Very good



based on 1298 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 8.2
  • Room Comfort/Standard 8.1
  • Service 8.1
  • Value for Money 6.8
  • Food/Dining 7.0

Clotilde A.
France
October 27, 2014
never again
spa, location, food
i figured out that i actually enjoyed my stay but not because of the hotel itself, because of all the things around, the scenery most probably. the hotel in itself is very old and clearly needs renovation. the bathroom...omg i have not seen something like this since my great-grandmother's house. the staff is totally slow and you have to repeat things so many times to get it that you end up insane! the only place where you are treated like in an actual 5 star hotel is the spa, the staff is very kind and available, outreaching your expectations (offered a gift for my boyfriend when they knew it was his birthday), massages are very great, and this part of the hotel looks pretty new. for sure, we will not come back to angsana, maybe not even but it would be good if the management could actually listen to all the other comments like mine, and try to save this place.

Bella V.
Macau
October 25, 2014
Still a good choice
location, swimming pool, beach
2nd time to Angsana Bintan. We were 5 adults, first night staying in 2 twin rooms, 2nd and 3rd night moved to 2 bed-rooms suite. The suite is way better of course, spacious and with a balcony facing the beach with lots of green. Staff is still warm and friendly, check in and out is efficient, took the initiative to do pre-check in for our ferry, provide free transportation to and from the ferry terminal. The swimming pool is clean and peaceful, the beach is crystal clear and which sand is great. It is just 15 minutes from the ferry terminal, 10 minutes to Pasar Ole Ole and 1 hour 15 minutes to Tajung Pinang which is the capital city of Bintan where you can try local food, see local markets and way cheaper seafood. Food in restaurant needs to be improved though!!

Allison C.
United Kingdom
October 25, 2014
A little too relaxing
The spa, the staff in the main hotel and the proximity to the beach.
My Mum and I stayed here for just 3 nights during her visit to Singapore. The fact Bintan is just 45mins away from SG is a real bonus. The staff, from the moment we arrived were very attentive and friendly. The rooms were a good size and were clean. I feel that had we been there for a longer period the food options would have been a little boring although the food we had was delicious. But the service at the beach restuarant/bar was very slow. We often had to wait 20mins for our drinks to arrive - that said we we're in a hurry so it wasn't a problem. And there was no evening entertainment, which was a shame. The spa was wonderful though. They really looked after you. We ended up have two 2hr treatments each and came away feeling lovely and relaxed afterwards.

Pontus P.
Sweden
October 24, 2014
Nice & Relaxing Stay
Comfortable. Staff. Proximity to Singapore

Hong L.
Malaysia
October 23, 2014
Value for money
Location, Beach, Value
Overall a very good stay. The hotel share the beach with Banyan Tree and you can easily access all facilities between the 2 hotels. Cons: Everything is priced in either SGD or USD in Bintan.

Kathleen G.
United States
October 23, 2014
Best of the Bunch
Staff, Food, Spa
I expected alot as this is a companion hotel to Bintan Banyan and Angsana delivered. The spa experience was very special and the staff went out of their way to be friendly and provide the best possible service. The food varieties were outstanding and I have eaten all over Asia; clean, fresh and attractive. I would stay again and have already recommended it to family members who travel to Bintan.

Mansi G.
India
October 19, 2014
Good Hotel but a bit expensive
kids play room, beach & golf
it was a good experience. luxury but mosquitoes were a bit of mess.

LeeAnn W.
United States
October 17, 2014
Outstanding value
Service excellence for the region
I could never praise the staff highly enough.

Faith Y.
China
October 15, 2014
Nice staff for big surprise
nice staff, great location and free shuttle from the ferry station. The hotel staff provides private check in amd gave me a complimentary birthday chocolate cake for us. So surprised!
very good.

Chan Y.
Hong Kong
October 12, 2014
Place of relax
Cosy, quiet and relax environment