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Recent customer comments

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Very good



based on 1289 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.2
  • Location 8.2
  • Room Comfort/Standard 8.1
  • Staff Performance 8.1
  • Value for Money 6.8
  • Food/Dining 7.0

3.7 Merlin I.
Indonesia
August 25, 2015
Very old hotel, super expensive foods
Nice beach
foods are very expensive with little selections. The room was small and very old. But very nice beach

7 Yen-Hsiang C.
Taiwan
August 24, 2015
Just not bad
The view, food are so nice
A little sad that there is no convenient store in this resort that we have no more choice for expensive food.

10 YUEN C.
Hong Kong
August 20, 2015
Amazing hotel and good service
I have a surprise dinner for my girlfriend. Hotel staff helped me to make a good arrangements.

9 ADNAN N.
Indonesia
August 18, 2015
a Great hotel with a beautifull view !!👍👍
A fine dine, friendly staff and great facilities
We were staying for 1 nite, it was a great moment for me and my husband to spent time together, without went out from the hotel. Because this hotel provide everything that customers need it👍👍👍👍

8.7 Yohanna H.
Indonesia
August 14, 2015
Private Beach Love It
Private Beach, Nice Pool, Great Villa
Great Excellent Nothing to worth to be complaints for

5 Jayne L.
United Kingdom
August 11, 2015
Nice break but hotel needs some improvement
Nice children's pool, proximity to the beach, option to book a 2 bed suite
We had a nice break in Bintan travelling with our 2 and 3 year olds but there are a few things that need improvement. 1) 2 bed suite was spacious but very shabby. The walls were sticky for some reason and the bathrooms had peeling paint. Travel cots old so best to bring your own 2) food was very nice but overpriced. Service in the restaurants was poor and I had to get up from the table to find staff to help me get highchairs and children's cutlery etc 3) the worst thing was at check-out my husband tried to settle the bill using 1 million rupiah cash and the rest on his card. The lady at the counter but the 1 million in her pocket and then proceeded to charge the full amount to my husband's card. Luckily he noticed the "error" and reminded her so she removed it and then proceeded to "lose" his credit card. All this was taking place whilst the bus for the ferry was arriving so very stressful - we would like to think this was a genuine mistake but not so sure as the cash was definitely put in her pocket. She then lost one of the passports.. Not what you need when you are leaving! Beware of this potential scam if you are travelling there especially during the busy checkout times when you may be distracted easily

7.7 Giovanna V.
Brazil
August 11, 2015
Relaxing holiday
Service, beautiful beach and pool
Lovely hotel but prices are amazingly high for food and beverages. Beautiful beach in front of of it.

5 Bryan C.
Singapore
August 05, 2015
Overrated and over-priced
Staff were friendly, location along the beach was good.
Overall, the staff were friendly, but not all spoke good english so its important to get somebody who can speak better if you want to enquire about prices. Example, i was quoted $255 for a meal at the kelong but then was charged $355 instead. I can only blame it on bad english or miscommunication but luckily the manager honoured the $255. View from room was not bad, directly facing the sea and you can see the sunrise from your room, but the design of the hotel only had 2 or 3 lifts and you have to walk a pretty long way across the corridors to get to the lift. Floor was not carpeted as well so that's another let-down. Bintan is famous for expensive food and drinks so no need to mention that part. Overall, didn't get the feel of a 5 star resort that its reputed to be and hence feel its over-priced.

7.3 Pablo T.
France
August 05, 2015
Good hotel, but food more expensive than in S'pore
Beach, swimming pool
The hotel is good but they price ridiculous pricing to the food - it is more expensive then Singapore! If you really want to stay in this hotel, would suggest to have the meals in other hotels in the region - they have free shuttle to take you there and it is only 5 min. Other hotels charge you 30% of what Angsana charges you.

5 Paul N.
Canada
July 27, 2015
Overpriced
nice beach, nice pool, waaaaay overpriced food
Stayed for a weekend and found the resort OK but in need of refreshing. The biggest disappointment was the cost of the food and beverages. Prices were 3x what we pay in Singapore. As an example a can of coke was 8X the price of what you could get at the ferry terminal (over S$10 per can!). The rest of the food was similarly overpriced. $31 for a ceasar wrap?!! The food was fine but we couldn't get past the gouging the resort gave us on the prices. We will NOT be back.