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Recent customer comments

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based on 700 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 7.2
  • Food/Dining 7.8

Tracey C.
New Zealand
May 30, 2016
Planning our return
A beautiful peaceful environment. Just what we needed.

Yong S.
South Korea
May 24, 2016
Good choice
Nice place nice mankinds

Nicholas T.
May 12, 2016
great service
staffs were friendly

minchul P.
South Korea
May 10, 2016
Terrible beach polluted with oil sludge
With family stayed Banyan tree bintan , It's unforgotten terrible vacation now and forever. I was very surprised that my children's body stained with a black oil sludge during swimming in beach. More surprisingly , the staffs cleaned up oil by soap and towel with unamazed.

Nurul A.
May 09, 2016
Wonderful honeymoon
Staff were efficient and prompt when it came to service. Great food.

Loo I.
May 09, 2016
A Pleasant Experience
'Excellent service with a great smile from their bottom of the heart' that's my first impression when i first stepped into Banyan tree. had a wonderful romantic 2 twos stay. SPA massage was excellent, very relaxing. However it will be perfect if there are lesser insects, bugs and mosquitoes. Be prepared with loads of repellent if you are prone to mosquitoes bites.

jonathan C.
United Kingdom
May 05, 2016
expensive luxury resort that needs a bit of touch-up
beautiful position good but pricey food chalet good design but tired inside

munju K.
United Kingdom
May 03, 2016
Could be better with cleanliness

Rob P.
United Kingdom
April 29, 2016
First family holiday
This was our first trip with our newborn who was 7 weeks. The staff and service was good however the resort needs refurbishing as it seemed run down and not 5 star quality. Also the baby cot provided had bed bugs and the room had a lot of insects and ants. The housekeeping staff could do a better clean. The location itself is beautiful and we enjoyed ourselves.

Hajime A.
April 27, 2016
Excellent stay
It was our furst time to travel with our baby, but we could enjoy the stay a lot with special arrangement for the baby including baby bed and amenities. All staffs are very kind and friendly.